We have successfully set up the server and can send mail from RT5.0.0 to a user, however, we can not get mail into RT. The error message is as follows:
http request failed 500 Can’t connect to itupport.xxxxx.xx.xx ( certificate verify failed)
I have confirmed the username and password - but don’t see where to configure the certificate?
You shouldn’t need a username and password for piping mail from the RT to machine into RT. The email is actually delivered via HTTP(s), its the rt-mailgate configuration that you setup ( Usually the etc/aliases file ).
I assume if you’re using HTTPS you have a selfsigned certificate on your webserver?
What I do for my RT is instead of using the domain name associated with my RT, I use localhost and trust the connection: