I have two global Scrips set up. They are:
OnCorrespond NotifyRequestors Correspondence
OnCreate AutoreplyToRequestors Autoreply
The first one works great, but the second one has problems. If I (as the
user that apache runs as) do…
cat /tmp/rttest |/usr/local/rt2/bin/rt-mailgate --queue general --action
It works perfectly and the address in the From: field gets the Autoreply.
However if I submit the ticket via email, the ticket gets added to the
queue just fine, and I can then reply to that ticket with no problem, but
the auto-reply is never recieved.
The logs are identical in both instances aside from this…
When submitted via the command line (using the command noted above):
Aug 8 08:25:37 moose sendmail: f78CPbO05717: from=www, size=1169,
class=-60, nrcpts=1, msgid=rt-8-14.5.85139846429229@Magpage,
When submitted via email:
Aug 8 08:25:54 moose sendmail: f78CPsx05725: from=daemon,
size=1310, class=0, nrcpts=0,
Any ideas would be greatly appreciated. Thanks!