I’m seeing the same thing here (submitted my own comment to the group). I’ve tried Firefox 29, IE10 and Chrome 35. It’s hit or miss. Sometimes when I right click & select “Paste” the window flashes & nothing happens. Sometimes when I use CTRL+V, text will paste.
Stephen J. Cena
Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Rochester,NY 14620
Phone: 585-544-0450 x300
Please report email problems to: postmaster@qvii.com
QVII MIS/IT Dept - We do what we must because we can.
“Thank you for helping us help you help us all.”
Message: 1Date: Mon, 19 May 2014 13:23:08 -0400
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unable to paste into Rich Text Editor since
upgrading to RT 4.2.4
Message-ID: 20140519172308.GB5652@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”
Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only
bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the
problem is browser-wide.
Just tested with Google Chrome on a Mac 34.0.1847.137 and copy/paste html or plain text into the rich text editor on new ticket creation works fine.
I assume you’re actually pasting some rich text from a word document, which is important to the bug report, and not just random plain text.
-kevin
- Ensure your configuration has the Rich Text Editor enabled.
- Reply to any ticket (or compose a new ticket).
- Click on the text editor to give it focus.
- Paste, using keyboard shortcut.
What happens:
Nothing.
What is expected:
Text from the clipboard appears in the editor.
Chrome shows the following errors in the console (where [1]https://redacted/rt is the root of
my RT site):
GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not
Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325
Uncaught TypeError: undefined is not a function
squished-884af658b44cdd5c585766ea0a0518ba.js:4040
The dynamic GET originates from this file (when un-squished):
/opt/rt4/share/static/RichText/ckeditor.js
CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+“filter/default.js”)
A hacky patch that solves the problem for me:
/opt/rt4/share/static/RichText/config.js
47a48,50// Since ckeditor is always used from an /rt/Controller, use ‘…/’ to get back to the RT
root directory.
config.pasteFromWordCleanupFile =
‘…/static/RichText/plugins/pastefromword/filter/default.js’;
Cheers,
JanReferences
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