Unable to open attachments

Can’t locate object method “mime_name” via package “Encode::XS” at
/opt/rt387/share/html/Ticket/Attachment/dhandler line 78.

rt 3.8.7

there are no missing perl module deps. i do not see any errors in
apache logs or rt logs.

Can’t locate object method “mime_name” via package “Encode::XS” at
/opt/rt387/share/html/Ticket/Attachment/dhandler line 78.

rt 3.8.7

there are no missing perl module deps. i do not see any errors in
apache logs or rt logs.

I am getting the exact error:

Did you get anywhere with this?

I am using rt 3.8.8

thanks