Unable to login with root and specified password

RT Users
1

We have got over our directory permission problems that were causing RT to
display a Mason error page instead of the correct login page. We now have
the login page but are unable to login with root and the rt-db-apssword. We
have tried all the other combinations we can think of but to no avail.

Is there anyway of resetting the root password? Or what is the exact
user-id and password alluded to in the documentation?

Thanks

Bob

Robert Conron
IT Manager - Asia Pacific
FT Interactive Data

Phone: + 613 92492051
Fax: + 613 92492099
Email: bob.conron@ap.ftid.com

2

We have got over our directory permission problems that were causing RT to
display a Mason error page instead of the correct login page. We now have
the login page but are unable to login with root and the rt-db-apssword. We
have tried all the other combinations we can think of but to no avail.

the rt-db-password is the database password, not the rt
password. The default password for root is “password”, did you try
that? (I know it’s in the docs too)

seph

3

Thanks Seph

I tried everything else, could not find it in the docs.

Regards

Bob

Robert Conron
IT Manager - Asia Pacific
FT Interactive Data

Phone: + 613 92492051
Fax: + 613 92492099
Email: bob.conron@ap.ftid.com

         seph                                                          
         <seph@directionle                                             
         ss.org>                                                    To 
                                   Bob.Conron@ap.ftid.com              
         01-03-2004 01:05                                           cc 
         AM                        rt-users@lists.bestpractical.com    
                                                               Subject 
                                   Re: Unable to login with root and   
         Please respond to         specified password                  
         rt-users@lists.fs                                             
              ck.com

We have got over our directory permission problems that were causing RT
to
display a Mason error page instead of the correct login page. We now have
the login page but are unable to login with root and the rt-db-apssword.
We
have tried all the other combinations we can think of but to no avail.

the rt-db-password is the database password, not the rt
password. The default password for root is “password”, did you try
that? (I know it’s in the docs too)

seph

4

Previous discussion on this topic indicates:

  • the password to use is ‘password’, not the password in the config file.
  • if this doesn’t work, and if you have another user created with a
    password,
    use sql commands to copy this user’s password over root’s password
  • if this fails, there are other suggestions in the list archive
5

I tried everything else, could not find it in the docs.

FYI: step 8 of the README:

8 Stop and start your webserver, so it picks up your configuration changes.

NOTE: root's password for the web interface is "password"
(without the quotes.)  Not changing this is a SECURITY risk

seph