Unable to delete or modify dashboards as any user including superuser

RT Users
1

Hi

I have just noticed I have a problem with editing Dashboards in my RT
instance namely I can’t do anything with them apart from create them. Once I
create them if I click on them I see a page as shown in the attached images,
there are simply no options to do anything. I have tried giving the user
every dashboard permission available and have even made them Superuser but
it makes no difference.

The problem appears to have occured when I upgraded from rt 3.8.2 to 3.8.8
as in the older version I see “Basics · Queries · Subscription · Show” link
but that has disappeared with the update to 3.8.8. I did install the
Timeline module after I upgraded to 3.8.8 so I thought that might be the
problem as the bug at
https://rt.cpan.org/Public/Bug/Display.html?id=39729indicates that it
breaks the bulk update but applying that fix does not help
the dashboard problem. I tried disabling that module but the problem still
persists.

Does anyone have any thoughts as to what might be causing this problem?

Thank you

2

Hi
I have just noticed I have a problem with editing Dashboards in my RT instance namely I can’t
do anything with them apart from create them. Once I create them if I click on them I see a
page as shown in the attached images, there are simply no options to do anything. I have tried
giving the user every dashboard permission available and have even made them Superuser but it
makes no difference.
The problem appears to have occured when I upgraded from rt 3.8.2 to 3.8.8 as in the older
version I see “Basics * Queries * Subscription * Show” link but that has disappeared with the
update to 3.8.8. I did install the Timeline module after I upgraded to 3.8.8 so I thought that

When you upgraded, did you run rt-setup-database --action upgrade to
apply the database changes described in UPGRADING?
The internal format of Dashboards changed, and it sounds like you
missed a step.

-kevin

3

Hi Kevin

Thanks for your advice, I am pretty sure that I did apply
the rt-setup-database --action upgrade step when I did the upgrade from
3.8.2 to 3.8.8 but I have tried running it again in case and I get a couple
of warnings like:

[Fri Aug 13 01:06:36 2010] [warning]: Couldn’t set SortOrder: That is
already the current value (./etc/upgrade/3.8.8/content:32)

Which makes me think I had already done it. It didn’t make any difference to
what I see when I am viewing the dashboards.
I had a look in the rt3.8.8/etc/upgrade folder and I see that dashboards are
mentioned in the 3.8.2 content file so on the off chance that I had missed
that step I ran the upgrades from version 3.8.1 but that has not helped
either. As everything was working fine on my 3.8.2 version I would have
thought that I must have already done that step anyway.

Would their be any other schema changes to the rt database outside those
listed in the etc/upgrade folder?

Thank youOn Tue, Aug 10, 2010 at 1:29 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Mon, Aug 09, 2010 at 12:00:10PM +1000, john habermann wrote:

Hi
I have just noticed I have a problem with editing Dashboards in my RT
instance namely I can’t
do anything with them apart from create them. Once I create them if I
click on them I see a
page as shown in the attached images, there are simply no options to
do anything. I have tried
giving the user every dashboard permission available and have even
made them Superuser but it
makes no difference.
The problem appears to have occured when I upgraded from rt 3.8.2 to
3.8.8 as in the older
version I see “Basics * Queries * Subscription * Show” link but that
has disappeared with the
update to 3.8.8. I did install the Timeline module after I upgraded to
3.8.8 so I thought that

When you upgraded, did you run rt-setup-database --action upgrade to
apply the database changes described in UPGRADING?
The internal format of Dashboards changed, and it sounds like you
missed a step.

-kevin

might be the problem as the bug at [1]
Human Verification
indicates that it breaks the bulk update but applying that fix does
not help the dashboard
problem. I tried disabling that module but the problem still persists.
Does anyone have any thoughts as to what might be causing this
problem?
Thank you

References

Visible links

  1. Human Verification

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

I have done some more investigating comparing what I see in the 3.8.2
version to the 3.8.8 version and I find that it seems the problem is that
the actions are not changing when you select a dashboard from the list of
dashboards. In the 3.8.8 version when I view the list of Dashboards
rt/Dashboards/index.html the actions are:

Select New

In the 3.8.2 version they are:

Select Dashboard New Dashboard

In the 3.8.8 version when I click on a Dashboard the actions menu lists the
names of the Dashboards:

Home | Tags and Searches | Get Things Done

While in the 3.8.2 version when I select a Dashboard I see:

Basics Queries Subscriptions Show

The urls for when I click on the Dashboard is the same
http://servername//rt/Dashboards/49/Tags%20and%20Searches

I see that the rt3/share/html/Dashboards/index.html file has changed from
3.8.2. to 3.8.8 and I tried just using the 3.8.2 index.html version in 3.8.8
but nothing changed. I found that I can edit and delete Dashboards in the
3.8.8 version by manually entering the urls that I can see from the actions
navigation bar in the 3.8.2 version. So if I go
to rt/Dashboards/Modify.html?id=49 I am able to delete a Dashboard from the
3.8.8 version.

Does anyone have any thoughts as to whether this indicates a problem with my
database or something in the html template files?

Thank youOn Tue, Aug 10, 2010 at 1:29 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Mon, Aug 09, 2010 at 12:00:10PM +1000, john habermann wrote:

Hi
I have just noticed I have a problem with editing Dashboards in my RT
instance namely I can’t
do anything with them apart from create them. Once I create them if I
click on them I see a
page as shown in the attached images, there are simply no options to
do anything. I have tried
giving the user every dashboard permission available and have even
made them Superuser but it
makes no difference.
The problem appears to have occured when I upgraded from rt 3.8.2 to
3.8.8 as in the older
version I see “Basics * Queries * Subscription * Show” link but that
has disappeared with the
update to 3.8.8. I did install the Timeline module after I upgraded to
3.8.8 so I thought that

When you upgraded, did you run rt-setup-database --action upgrade to
apply the database changes described in UPGRADING?
The internal format of Dashboards changed, and it sounds like you
missed a step.

-kevin

might be the problem as the bug at [1]
Human Verification
indicates that it breaks the bulk update but applying that fix does
not help the dashboard
problem. I tried disabling that module but the problem still persists.
Does anyone have any thoughts as to what might be causing this
problem?
Thank you

References

Visible links

  1. Human Verification

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com