Unable to create ticket using self service portal

RT Users
1

Hi,

I am using RT 3.8.7 on Centos 5.3.

Authentication is through Active Directory. RT_Authen_external plugin is
used.

Authentication is working fine. When I try to create a ticket it says

No permission to Display Ticket (No Detail)

In RT_SiteConfig.pm

require “/opt/rt3/local/plugins/RT-
Authen-ExternalAuth/etc/RT_SiteConfig.pm”;
Set($AutoCreate, {Privileged => 0});

Permissions are as follows

Everyone : Create Ticket, comment on tickert, show queue, show ticket,

Am I missing some thing. ?

Thanks
Sandeep

2

Sandeep,

You mention some permissions, but don’t distinguish if they are Global or
Queue level. It could be the Queue allows it but the Global doesn’t. Also,
if permissions are given via group an unprivileged user will not be able to
use those rights as an unprivileged user cannot be in a group.

Kenn
LBNLOn Thu, Feb 10, 2011 at 9:04 PM, Sandeep sandeep.nadkarni@gmail.com wrote:

Hi,

I am using RT 3.8.7 on Centos 5.3.

Authentication is through Active Directory. RT_Authen_external plugin is
used.

Authentication is working fine. When I try to create a ticket it says

No permission to Display Ticket (No Detail)

In RT_SiteConfig.pm

require “/opt/rt3/local/plugins/RT-
Authen-ExternalAuth/etc/RT_SiteConfig.pm”;
Set($AutoCreate, {Privileged => 0});

Permissions are as follows

Everyone : Create Ticket, comment on tickert, show queue, show ticket,

Am I missing some thing. ?

Thanks
Sandeep