Unable to create Queues, Users, Groups users in RT 4.4.2

RT Developers
1

Hi RT Dev Team

I cant create group, users and queues on RT 4.4.2. I just upgraded to RT 4.4.2

Hope you can help me with this.

Error in RT.jpg1280×1024 70 KB

2

Seems like the server didn’t respond, please provide your web server configuration and the last lines from RT log files.
maybe even enable DEBUG logging just for this case.

3

Hi Rabin

This is my configuration

Tell FastCGI to put its temporary files somewhere sane; this may

be necessary if your distribution doesn’t already set it

#FastCgiIpcDir /tmp

FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300

<VirtualHost *:80>

Optional apache logs for RT

Ensure that your log rotation scripts know about these files

ErrorLog /opt/rt4/var/log/apache2.error

TransferLog /opt/rt4/var/log/apache2.access

LogLevel debug

ServerName mal*****.com

AddDefaultCharset UTF-8

ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/

DocumentRoot “/opt/rt4/share/html”

#Order allow,deny
#Allow from all
Require all granted

Options +ExecCGI
AddHandler fastcgi-script fcgi