Unable to assign an e-mail address, already in use

Hello,

I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration->Users->Create) the create user will fail with the message:
User xyz: Email address in use

I don’t know where to look to fix this.

Richard Knowles
Senior Network Support Engineer
Adax, Inc. 614 Bancroft Way
Berkeley, CA 94710
Tel: 1-(510)-548-7047 ext. 148
Fax: 1-(510)-548-5526
http://www.adax.com

Hello,

I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration->Users->Create) the create user will fail with the message:
User xyz: Email address in use

I don’t know where to look to fix this.

Richard Knowles
Senior Network Support Engineer
Adax, Inc. 614 Bancroft Way
Berkeley, CA 94710
Tel: 1-(510)-548-7047 ext. 148
Fax: 1-(510)-548-5526
http://www.adax.com

Lookup the user by email and edit them.
They were probably autocreated as unprivileged when first mentioned.

Jeff

Richard,

Are you using the LDAP authorization extension? If so, they could 

only be added if your configuration settings had
"Set($LdapAutoCreateNonLdapUsers, 1);" & “Set($CanonicalizeOnCreate ,
1);”… This would mean that the email creating the ticket also caused
the CC email address to be added to the USER Table. Therefore, when you
tried to add that person manually, RT let you know that person was
already on file, most likely as a “unprivileged” user. You need to turn
off those settings (make them 0). Hope this helps.

Kenn
LBNLOn 5/29/2009 10:16 AM, Richard Knowles wrote:

Hello,

I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration->Users->Create) the create user will fail with the message:
User xyz: Email address in use

I don’t know where to look to fix this.

Richard Knowles
Senior Network Support Engineer
Adax, Inc. 614 Bancroft Way
Berkeley, CA 94710
Tel: 1-(510)-548-7047 ext. 148
Fax: 1-(510)-548-5526
http://www.adax.com


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Thanks,

That was the problem. The user was autocreated when added as a watcher
which was a mistake. I cleared the email line and disabled the user and
things are fine now.

Richard KnowlesOn Fri, 29 May 2009, Jeff Voskamp wrote:

On 05/29/2009 01:16 PM, Richard Knowles wrote:

Hello,

I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration->Users->Create) the create user will fail with the message:
User xyz: Email address in use

I don’t know where to look to fix this.

Richard Knowles
Senior Network Support Engineer
Adax, Inc. 614 Bancroft Way
Berkeley, CA 94710
Tel: 1-(510)-548-7047 ext. 148
Fax: 1-(510)-548-5526
http://www.adax.com

Lookup the user by email and edit them.
They were probably autocreated as unprivileged when first mentioned.

Jeff