Unable to access site after reboot

We have been running RT 387 for several months without any issues. However, after a reboot of the server the site is not accessible. When we attempt to access the site we get prompted to download the file. This appears to point to a module not being loaded but no errors seem to be generated. Have any one experienced this and resolved it? Any suggestions? Thanks.

–Dale

Dale Poulter
Automation Coordinator
Library Information Technology Services
Vanderbilt University
419 21st Avenue South, Room 812
Nashville, TN 37203-2427
(615)343-5388
(615)343-8834 (fax)
(615)207-9705 (cell)
dale.poulter@vanderbilt.edumailto:dale.poulter@vanderbilt.edu

We have been running RT 387 for several months without any issues.
However, after a reboot of the server the site is not accessible.
When we attempt to access the site we get prompted to download the
file. This appears to point to a module not being loaded but no
errors seem to be generated. Have any one experienced this and
resolved it? Any suggestions? Thanks.

To me, it looks more like a problem with the HTTP server (which you did
not name). It’s typical, when a handler for a particular type of scripts
intended to generate a dynamic web page, fails to be set up or
registered properly, the server offers to download the actual code
file instead of executing it and providing its output as a page content.
Of course, no errors are generated in this case as this is not a problem
from the HTTP server’s point of view.

Also note that some browsers tend to over-aggressively “cache” the
content type offerred by the server for a particular URL, so when you
feel the problem is fixed, but the browser still offers to download the
file, try from another box or with another browser.

We have been running RT 387 for several months without any issues. However, after a reboot of the server the site is not accessible. When we attempt to access the site we get prompted to download the file. This appears to point to a module not being loaded but no errors seem to be generated. Have any one experienced this and resolved it? Any suggestions? Thanks.

I bet you’re running RedHat Enterprise 5.5 and RHN “upgraded” your Perl, breaking modules that RT depends on.

-Jesse

Broken dependencies happen to me very often (most of the time?) after
CentOS updates.

Thierry