Uh, user? what user?

RT Users
1

I’m trying to install RT 3.0.3 on RedHat 8.0 with postgres,
everything seems to build and install fine but when I try
to login via the web I can’t find a user/password that work.

The users table in the DB doesn’t have ‘rt_user’ listed, just
‘root’ (and the two internal users, of course). I’ve tried
both (and others, including ‘postgres’, which owns the DB)
and all are rejected. I’ve definitely tried the $DatabaseUser
and $DatabasePassword I gave in the RT_SiteConfig.pm file.

All attempts give the “Error: Your username or password is
incorrect” message. I’ve not found anything logged anyway
that’s useful - in fact, I’ve found nothing logged at all
except the POST for the form.

What have I done wrong? What do I need to do differently?

Thanks!
Steve
Steve Wampler sbw@tapestry.tucson.az.us
The gods that smiled on your birth are now laughing out loud.

2

From the README

8 Stop and start your webserver, so it picks up your configuration
changes.

NOTE: root's password for the web interface is "password" 
    (without the quotes.)  Not changing this is a SECURITY riskOn Fri, Jul 04, 2003 at 11:10:54AM -0700, Steve Wampler wrote:

I’m trying to install RT 3.0.3 on RedHat 8.0 with postgres,
everything seems to build and install fine but when I try
to login via the web I can’t find a user/password that work.

The users table in the DB doesn’t have ‘rt_user’ listed, just
‘root’ (and the two internal users, of course). I’ve tried
both (and others, including ‘postgres’, which owns the DB)
and all are rejected. I’ve definitely tried the $DatabaseUser
and $DatabasePassword I gave in the RT_SiteConfig.pm file.

All attempts give the “Error: Your username or password is
incorrect” message. I’ve not found anything logged anyway
that’s useful - in fact, I’ve found nothing logged at all
except the POST for the form.

What have I done wrong? What do I need to do differently?

Thanks!
Steve

Steve Wampler sbw@tapestry.tucson.az.us
The gods that smiled on your birth are now laughing out loud.

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3

The users table in the DB doesn’t have ‘rt_user’ listed, just
‘root’ (and the two internal users, of course). I’ve tried
both (and others, including ‘postgres’, which owns the DB)
and all are rejected. I’ve definitely tried the $DatabaseUser
and $DatabasePassword I gave in the RT_SiteConfig.pm file.

NOTE: root's password for the web interface is "password" 
    (without the quotes.)  Not changing this is a SECURITY risk

also, you seem to be confusing postgres database users with rt users.

seph