I’ve just installed 3.8.1 on several Ubuntu 8.04 (Hardy) boxes.
(Including MS Virtual Machine (Performance was pretty slow for me))
The easy way is to follow the 3.6 on Ubuntu 8.04 install guide on
wiki.bestpractial.com (make sure it works), then goto the manual install
guides and follow those steps to get 3.8.1 installed. Then in your
apache2 config, copy the include file to your 3.8 dir and change the
paths over to 3.8.
BTW, the manual install guide it’s that hard at all. Here was my steps
for Ubuntu.
download source to tmp folder
apt-get install build-essential *NEEDED TO COMPILE APP
apt-get install mysql-server
apt-get install apache2
apt-get install lynx
apt-get install ncftp
apt-get install libgd2-xpm-dev
apt-get install graphviz
/usr/bin/perl -MCPAN -e shell *SAY NO
install Bundle::CPAN
install Bundle::CPAN
install GraphViz
cd /tmp/rt-3.8.1
./configure --with-db-type=mysql --enable-graphviz --enable-gd
–with-web-handler=modperl2
make testdeps
make fixdeps * YES TO ALL
Create RT group
make install
ADDED THIS TO SITECONFIG
Set($rtname, ‘rt.foo.com’);
Set($Organization , “foo.com”);
Set($WebBaseURL , ‘https://rt.foo.com’);
Set($WebPath , ‘/rt’);
mysql -p
GRANT ALL PRIVILEGES ON rt3.* TO ‘rt_user’@‘localhost’ IDENTIFIED BY
‘rt_pass’;
make initialize-databaseFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Shawn
Smith
Sent: Monday, September 29, 2008 10:06 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Ubuntu RT 3.8 package
Hi, we want to move from RT 3.6.6 to RT 3.8 at my work, and we want to
use Ubuntu for our new RT server. I’ve searched around, and I’m pretty
sure I even mailed the Ubuntu RT package maintainers, but I haven’t
gotten a solid answer to when there will be an RT 3.8 package available
in the Ubuntu repository. I’m not too familiar with Debian packages
yet, but any advice on this subject would be greatly appreciated. Right
now I really only know two things about this issue:
-
There is a package in the Ubuntu universe repository called
request-tracker3.6 that I have successfully installed on a virtual
machine, so if the package did get updated in the future, I could
probably just do apt-get upgrade and it would upgrade RT automatically
for me (right?)
-
After a bit of searching, I found this
http://svn.debian.org/wsvn/pkg-request-tracker/packages/request-tracker3
.8/?rev=0&sc=0 but I’m really not sure what I would be able to do with
it. I realize it’s a Debian package, but would I want to install this?
My concern is what if the maintainer one day decides to stop supporting
it? Would an Ubuntu package be more reliable?
Thanks for any help.
Shawn
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