Ubuntu 18.04 FastCGI

RT Users
1

Hello All

I had a test install of RT4.4.4 run on ubuntu before I up graded to 18.04. After the upgrade I am getting the following error for FastCGI.

systemd[1]: Starting The Apache HTTP Server…
apachectl[19558]: AH00526: Syntax error on line 5 of /etc/apache2/sites-enabled/001-requesttracker.conf:
apachectl[19558]: Invalid command ‘FastCgiServer’, perhaps misspelled or defined by a module not included in the server configuration
apachectl[19558]: Action ‘start’ failed.
apachectl[19558]: The Apache error log may have more information.
systemd[1]: apache2.service: Control process exited, code=exited status=1
apache2.service: Failed with result ‘exit-code’.
Failed to start The Apache HTTP Server.

I have ran the testdeps and fixdeps according to those scripts all dependencies are in place.

Reinstalled
libgnupg-interface-perl libcrypt-ssleay-perl libgd-perl libgraph-writer-graphviz-perl libapache2-mod-perl2 libssl-dev libz-dev libapache2-mod-fcgid

Where did FastCGI GO?

nothing seems to help. Looking for more ideas.

Thanks

3

The RT installer will not configure Apache for you (or any other web server, for that matter).
I would start by checking that you have enabled the FastCGI module:

sudo a2enmod fcgid

I would also update a few settings in /etc/apache2/mods-available/fcgid.conf to better handle timeout and large attachments:

<IfModule mod_fcgid.c>
  FcgidConnectTimeout 20
  FcgidIOTimeout 600
  FcgidMaxRequestLen 1073741824

  <IfModule mod_mime.c>
    AddHandler fcgid-script .fcgi
  </IfModule>
</IfModule>

Then I would make sure your site definition includes the specifics for RT - example below for Apache 2.4.

<Location "/rt">
  Require all granted
  Options +ExecCGI
  AddHandler fcgid-script fcgi
</Location>

Official documentation here.