Two problems with RT 3.4.5

RT Users
1

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I’ve recently put up RT 3.4.5 (Linux FC5) and I notice two problems:

  1. The ‘Admin Comment’ and ‘Admin Correspondence’ templates contain this
    line:

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

However, RT is generating an incorrect link from the above, even though my
WebURL variable appears to be set properly (and I’m not having any other
problems with URLs being generated). In my RT configuration, I have the
following:

Set($WebPath , “”);
Set($WebBaseURL , “https://hmc.security.berkeley.edu/rt3”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);

Yet, what RT generates in the above two templates is the following (for
ticket 172):

<URL: https://hmc.security.berkeley.edu/rt3/rt3/Ticket/Display.html?id=172 >

(Note the extra ‘/rt3’).

  1. I have these scrips set up:

    On Correspond Notify Ccs with template Correspondence
    On Comment Notify Ccs with template Admin Comment
    On Correspond Notify AdminCcs with template Correspondence

Yet, doing a Reply or a Comment for a ticket, with an address entered in
the Cc field, results in no mail going to the Cc, whereas the AdminCcs
do receive their copies.

Any ideas about either or both of these problems?

Thanks.

Mike

Mike Friedman IST/System and Network Security
mikef@berkeley.edu 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
Socrates and Berkeley Scholars Web Hosting Services Have Been Retired | Web Platform Services http://security.berkeley.edu

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2

You have your variables set wrong.
WebBaseURL should be https://hmc.security.berkeley.edu
WebPath should be /rt3

Mike Friedman wrote:

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Hash: SHA1

I’ve recently put up RT 3.4.5 (Linux FC5) and I notice two problems:

  1. The ‘Admin Comment’ and ‘Admin Correspondence’ templates contain
    this line:

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

However, RT is generating an incorrect link from the above, even
though my WebURL variable appears to be set properly (and I’m not
having any other problems with URLs being generated). In my RT
configuration, I have the following:

Set($WebPath , “”);
Set($WebBaseURL , “/rt3”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);

Yet, what RT generates in the above two templates is the following
(for ticket 172):

<URL:
https://hmc.security.berkeley.edu/rt3/rt3/Ticket/Display.html?id=172 >

(Note the extra ‘/rt3’).

  1. I have these scrips set up:

On Correspond Notify Ccs with template Correspondence
On Comment Notify Ccs with template Admin Comment
On Correspond Notify AdminCcs with template Correspondence

Yet, doing a Reply or a Comment for a ticket, with an address entered
in the Cc field, results in no mail going to the Cc, whereas the
AdminCcs do receive their copies.

Any ideas about either or both of these problems?

Thanks.

Mike

Mike Friedman IST/System and Network Security
mikef@berkeley.edu 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
Socrates and Berkeley Scholars Web Hosting Services Have Been Retired | Web Platform Services http://security.berkeley.edu

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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

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You have your variables set wrong.
WebBaseURL should be https://hmc.security.berkeley.edu
WebPath should be /rt3

Drew,

Thanks, that works.

Mike

Mike Friedman wrote:

I’ve recently put up RT 3.4.5 (Linux FC5) and I notice two problems:

  1. The ‘Admin Comment’ and ‘Admin Correspondence’ templates contain this
    line:

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

However, RT is generating an incorrect link from the above, even though my
WebURL variable appears to be set properly (and I’m not having any other
problems with URLs being generated). In my RT configuration, I have the
following:

Set($WebPath , “”);
Set($WebBaseURL , “/rt3”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);

Yet, what RT generates in the above two templates is the following (for
ticket 172):

<URL: https://hmc.security.berkeley.edu/rt3/rt3/Ticket/Display.html?id=172

(Note the extra ‘/rt3’).

Mike Friedman IST/System and Network Security
mikef@berkeley.edu 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
Socrates and Berkeley Scholars Web Hosting Services Have Been Retired | Web Platform Services http://security.berkeley.edu

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