In discussions within our organisation we came up with two ideas for
Within Costom fields:
We are using them to indicate e.q. which IPs were involved in a
If would be helpful to be able to construct a ‘clickable’ Field. To
acomplish this I thought of providing a URL Template for each custom
And in the Ticket display make a link out of every custom field
Due to a case we had yesterday where a user created 20 Tickets with
similar content, I thought, it would be nice to include the
relationship-change options in the Bulk-Update list. So I do not have
to click through 19 Tickets to merge them all into one.
Any thoughts about that?
Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien
Network Security Universitaetsstrasse 7, 1010 Wien, Austria
eMail: email@example.com Tel: (+43 1) 4277 / 14104
Hotline: firstname.lastname@example.org Fax: (+43 1) 4277 / 9140
GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8