Two emails sent on resolved

Hi all,

I have an issue that I’m having a problem with and was hoping someone
here could help.

We are running rt 3.4.5 and every time a ticket is marked resolved a
comment email gets sent out with the comment and a resolve ticket gets
sent with

Your request on ticket [helpdesk #362]has been completed with the
following comments (if any);

This transaction appears to have no content

How would I have just one resolved email be send with the comments

Thanks

Jimd

http://wiki.bestpractical.com/?FAQOn 4/13/06, Jim Denisco jdenisco@evergreensolar.com wrote:

Hi all,

I have an issue that I’m having a problem with and was hoping someone here
could help.

We are running rt 3.4.5 and every time a ticket is marked resolved a comment
email gets sent out with the comment and a resolve ticket gets sent with

Your request on ticket [helpdesk #362]has been completed with the following
comments (if any);

This transaction appears to have no content

How would I have just one resolved email be send with the comments

Thanks

Jimd


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