Hi all,
I have an issue that I’m having a problem with and was hoping someone
here could help.
We are running rt 3.4.5 and every time a ticket is marked resolved a
comment email gets sent out with the comment and a resolve ticket gets
sent with
Your request on ticket [helpdesk #362]has been completed with the
following comments (if any);
This transaction appears to have no content
How would I have just one resolved email be send with the comments
Thanks
Jimd
Request Tracker Wiki 4/13/06, Jim Denisco jdenisco@evergreensolar.com wrote:
Hi all,
I have an issue that I’m having a problem with and was hoping someone here
could help.
We are running rt 3.4.5 and every time a ticket is marked resolved a comment
email gets sent out with the comment and a resolve ticket gets sent with
Your request on ticket [helpdesk #362]has been completed with the following
comments (if any);
This transaction appears to have no content
How would I have just one resolved email be send with the comments
Thanks
Jimd
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions
Best regards, Ruslan.