For every ticket action from a privileged user, we’re getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is given to a user, and such.) My manager has asked if there
is a way to trim that back to only the correspondence messages to lower the
chatter in his mailbox. Anyone know if there is a scrip I need to modify to
get the desired behaviour?
Gary L. Greene, Jr.
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239