For every ticket action from a privileged user, we’re getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is given to a user, and such.) My manager has asked if there
is a way to trim that back to only the correspondence messages to lower the
chatter in his mailbox. Anyone know if there is a scrip I need to modify to
get the desired behaviour?
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239
For every ticket action from a privileged user, we’re getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is given to a user, and such.) My manager has asked if there
is a way to trim that back to only the correspondence messages to lower the
chatter in his mailbox. Anyone know if there is a scrip I need to modify to
get the desired behaviour?
Sounds like you defined an On Transaction Notify AdminCcs with
template Transaction Scrip.
If you look at the message id of the email you don’t want, it contains
a scrip-id in the second to last part of the left hand side.
-kevin
For every ticket action from a privileged user, we’re getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is given to a user, and such.) My manager has asked if there
is a way to trim that back to only the correspondence messages to lower the
chatter in his mailbox. Anyone know if there is a scrip I need to modify to
get the desired behaviour?
Sounds like you defined an On Transaction Notify AdminCcs with
template Transaction Scrip.
If you look at the message id of the email you don’t want, it contains
a scrip-id in the second to last part of the left hand side.
-kevin
Thanks for the tip. This helped me figure out what the cause was. We had On
Owner Change, Notify Owner enabled. After removing that, it behaves how we
want 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239