| we’re testing out RT, and we would like to know if there is any way
| to generate a report the tells the turnaround time of a request.
Sure. Look at the transactions table as well as each_req; you have a
timestamp for every change to the request. So your turnaround time is
figured between a create or status change resolved->open to the next status
change to resolved.
RT doesn’t come with much of anything in the way of reports itself, so
you’ll have to write it. It shouldn’t be that difficult with DBI.
brandon s. allbery [os/2][linux][solaris][japh] firstname.lastname@example.org
system administrator [WAY too many hats] email@example.com
electrical and computer engineering KF8NH
carnegie mellon university [“better check the oblivious first” -ke6sls]