I have certain queues that I don’t want users to be able to create new
tickets in via email. I want to force them to use the web interface.
Is there a way to do this on a per queue basis? chris
Hi Chris,
I haven’t tried this, but it seems to me that it ought to work. If I
wanted to do this on my installation (we use sendmail as our MTA), I’d
remove the alias for that queue from sendmail’s aliases file and then set
the reply-to address for the queue to my “generic” RT address. That way
there won’t be an e-mail address for the queue. Replies to ticket-related
mail will still get into RT and be filed with the ticket via the generic
address.
Regards,
Gene
At 12:03 PM 4/22/2008, Chris Fabri wrote:
I have certain queues that I don’t want users to be able to create new
tickets in via email. I want to force them to use the web interface.
Is there a way to do this on a per queue basis? chris
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Gene LeDuc, GSEC
Security Analyst
San Diego State University
Hi Chris,
I haven’t tried this, but it seems to me that it ought to work. If I
wanted to do this on my installation (we use sendmail as our MTA), I’d
remove the alias for that queue from sendmail’s aliases file and then
set the reply-to address for the queue to my “generic” RT address. That
way there won’t be an e-mail address for the queue. Replies to
ticket-related mail will still get into RT and be filed with the ticket
via the generic address.
Thanks Gene. I’m using Qmail, but it looks like I can make this work
still. I need to setup a specific alias for a “general” queue, and
then point that at an actual queue. It’s not really important which
queue, since as you say if there’s an existing ticket number it will get
classified correctly. chris