I know my install of 3.2.1 does NOT work as intended for this feature. My install does exactly what the original poster’s example does… the check box means nothing, even when you click on “save changes” after checking the box.
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Technology assistance: email email@example.com
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1 (800) 461-8777, option 8, or locally either
(705) 662-7120 or (807) 766-7500
Kevin Falcone firstname.lastname@example.org 5/26/2010 11:32 AM >>>
Can anyone explain why, or how to fix, that under the
(Check boxes to disable notifications to the listed recipients)
Notify on Correspondence
On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template Correspondence
Reply page, even though I check the “Bcc” box in order to "disable notifications to the"
particular member, that member gets Bcc-ed nonetheless. Am I misunderstanding what
the checkboxes are for in this template? Is this a bug, or must we reconfigure our
RT 3.8.6 differently?
Did you click Save Changes or did you click Update Ticket