Turn off bcc not working?

RT Users
1

Dear RT gurus,

Can anyone explain why, or how to fix, that under the

(Check boxes to disable notifications to the listed recipients)
Notify on Correspondence
On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template
Correspondence

Reply page, even though I check the “Bcc” box in order to “*disable
notifications to the”
*particular member, that member gets Bcc-ed nonetheless. Am I
misunderstanding what
the checkboxes are for in this template? Is this a bug, or must we
reconfigure our
RT 3.8.6 differently?

Thanks,
Ray Spence

2

Ray,

Are there any other notifications listed? It’s possible some of those users
are also in some other group getting correspondence.

Kenn
LBNLOn Tue, May 25, 2010 at 1:15 PM, Ray Spence r3spence@gmail.com wrote:

Dear RT gurus,

Can anyone explain why, or how to fix, that under the

(Check boxes to disable notifications to the listed recipients)
Notify on Correspondence
On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template
Correspondence

Reply page, even though I check the “Bcc” box in order to “*disable
notifications to the”
*particular member, that member gets Bcc-ed nonetheless. Am I
misunderstanding what
the checkboxes are for in this template? Is this a bug, or must we
reconfigure our
RT 3.8.6 differently?

Thanks,
Ray Spence

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

Ray,

No. Notification correspondence is by email address, not user privileges. I
was just wondering if some of those users were also in some other group that
was listed as a recipient for some other scrip. If nothing was listed, then
that answers that.

However, keep in mind that RT may list email addresses as “Bcc” when you
were not expecting it. For example; I have listed a group under “Queue
Watcher Cc’s” and when the email goes out, the members of that group are
listed in the email as “Bcc:”.

That’s all I know.

Kenn
LBNLOn Tue, May 25, 2010 at 2:10 PM, Ray Spence r3spence@gmail.com wrote:

Hi Kenn,

Could members with superuser privileges get the correspondence regardless
of checking
the box? I don’t think there is any other group involvement in this issue.

Thanks,
Ray

On Tue, May 25, 2010 at 2:05 PM, Kenneth Crocker kfcrocker@lbl.govwrote:

Ray,

Are there any other notifications listed? It’s possible some of those
users are also in some other group getting correspondence.

Kenn
LBNL

On Tue, May 25, 2010 at 1:15 PM, Ray Spence r3spence@gmail.com wrote:

Dear RT gurus,

Can anyone explain why, or how to fix, that under the

(Check boxes to disable notifications to the listed recipients)
Notify on Correspondence
On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template
Correspondence

Reply page, even though I check the “Bcc” box in order to “*disable
notifications to the”
*particular member, that member gets Bcc-ed nonetheless. Am I
misunderstanding what
the checkboxes are for in this template? Is this a bug, or must we
reconfigure our
RT 3.8.6 differently?

Thanks,
Ray Spence

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Can anyone explain why, or how to fix, that under the

(Check boxes to disable notifications to the listed recipients)
Notify on Correspondence
On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template Correspondence

Reply page, even though I check the “Bcc” box in order to “disable notifications to the”
particular member, that member gets Bcc-ed nonetheless. Am I misunderstanding what
the checkboxes are for in this template? Is this a bug, or must we reconfigure our
RT 3.8.6 differently?

Did you click Save Changes or did you click Update Ticket

-kevin

5

Hi folks,

I know my install of 3.2.1 does NOT work as intended for this feature. My install does exactly what the original poster’s example does… the check box means nothing, even when you click on “save changes” after checking the box.

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@normed.ca
Technology assistance: email nosmhelpdesk@normed.ca
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1 (800) 461-8777, option 8, or locally either
(705) 662-7120 or (807) 766-7500

Kevin Falcone falcone@bestpractical.com 5/26/2010 11:32 AM >>>

Can anyone explain why, or how to fix, that under the

(Check boxes to disable notifications to the listed recipients)
Notify on Correspondence
On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template Correspondence

Reply page, even though I check the “Bcc” box in order to “disable notifications to the”
particular member, that member gets Bcc-ed nonetheless. Am I misunderstanding what
the checkboxes are for in this template? Is this a bug, or must we reconfigure our
RT 3.8.6 differently?

Did you click Save Changes or did you click Update Ticket

-kevin

6

Mike,

3.2.1!!!?? Maybe you would consider an upgrade? They are free.

Kenn
LBNLOn Wed, May 26, 2010 at 10:53 AM, Mike Johnson Mike.Johnson@normed.cawrote:

Hi folks,

I know my install of 3.2.1 does NOT work as intended for this feature. My
install does exactly what the original poster’s example does… the check
box means nothing, even when you click on “save changes” after checking the
box.

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@normed.ca
Technology assistance: email nosmhelpdesk@normed.ca
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat
holidays:
Off campus toll free 1 (800) 461-8777, option 8, or locally either
(705) 662-7120 or (807) 766-7500

Kevin Falcone falcone@bestpractical.com 5/26/2010 11:32 AM >>>

On Tue, May 25, 2010 at 01:15:19PM -0700, Ray Spence wrote:

Can anyone explain why, or how to fix, that under the

(Check boxes to disable notifications to the listed recipients)
Notify on Correspondence
On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template
Correspondence

Reply page, even though I check the “Bcc” box in order to “disable
notifications to the”
particular member, that member gets Bcc-ed nonetheless. Am I
misunderstanding what
the checkboxes are for in this template? Is this a bug, or must we
reconfigure our
RT 3.8.6 differently?

Did you click Save Changes or did you click Update Ticket

-kevin

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com