Trying to track a bug with WYSIWYG editor, IE7 and RTx-EmailCompletion

Hi,

      I'm trying to track down a bug I am experiencing with RT, its

WYSIWYG editor, IE7 and RTx-EmailCompletion.

On my install when RT inserts content automatically into the body of the
WYSIWYG editor.

I only get this error when using Internet Explorer 7 (Haven’t tried
other IE versions). Firefox doesn’t suffer.

If I insert and RTFM article, my user signature (set under users
preferences), or hit reply/comment on a ticket transaction it posts the
info correct into the WYSIWYG editor window. When submitting that page
the transaction content randomly inserts spaces, line breaks, and chops
off the end of the content.

If I disable RTx-EmailCompletion it works fine.

I also have a JavaScript error in IE7 when RTx-EmailCompletion is
enabled;
Line: 2
Char: 1

Error: Syntax error
Code: 0

This error shows on every page. Looks like it’s a problem with
RTx-EmailCompletion. It doesn’t give a JS error in Firefox.

Has anyone else had this problem or been able to fix it?

Hmmm… odd that I dont get the error when I remove RTx-EmailCompletion, but you’re not using it. What other extensions are you using? Do you still get this problem if they are disabled?

Mine is getting truncated at 319 characters on every one. I never noticed it before.

Looks like my JavaScript error is unrelated. Its a RTx-EmailCompletion specific error that, so nothing to do with the truncation.

MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 319

Does it do it when inserting content fro m the previous page?

On Wed Feb 25 14:58:45 2009, ayoung wrote:
> T his is a lon g winded reply to see if IE will br eak with the WYSIWYG
& gt; editor yet
> again.
>
> I cant understand why it breaks.
&g t ;-----Original Message----- From: Michael Finn [mailto:mfinn@nbutexas.com] Sent: 25 February 2009 18:26 To: Alex Young; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and RTx-EmailCompletion

Alex,

I’ve observed the same kind of behavior when I use the “New ticket in” button at the top, but not when I enter a comment or reply. Additionally, my text is truncated at 55 characters. I’m having this issue in IE7, but not Firefox 3. I don’t get JavaScript errors in either browser.

I do not use RTx-EmailCompletion, however. Here’s an example of what I’m seeing (with headers):
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

K . Tibbels PC& nbsp;won't boot.  &quot ;Strik

Mike
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Alex Young
Sent: Wednesday, February 25, 2009 10:45 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and RTx-EmailCompletion

Hi,
I’m trying to track down a bug I am experiencing with RT, its WYSIWYG editor, IE7 and RTx-EmailCompletion.

On my install when RT inserts content automatically into the body of the WYSIWYG editor.

I only get this error when using Internet Explorer 7 (Haven’t tried other IE versions). Firefox doesn’t suffer.

If I insert and RTFM article, my user signature (set under users preferences), or hit reply/comment on a ticket transaction it posts the info correct into the WYSIWYG editor window. When submitting that page the transaction content randomly inserts spaces, line breaks, and chops off the end of the content.

If I disable RTx-EmailCompletion it works fine.

I also have a JavaScript error in IE7 when RTx-EmailCompletion is enabled;
Line: 2
Char: 1
Error: Syntax error
Code: 0

This error shows on every page. Looks like it’s a problem with RTx-EmailCompletion. It doesn’t give a JS error in Firefox.

Has anyone else had this problem or been able to fix it?

Alex,

I’ve observed the same kind of behavior when I use the “New ticket in” button at the top, but not when I enter a comment or reply. Additionally, my text is truncated at 55 characters. I’m having this issue in IE7, but not Firefox 3. I don’t get JavaScript errors in either browser.

I do not use RTx-EmailCompletion, however. Here’s an example of what I’m seeing (with headers):
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

K . Tibbels PC& nbsp;won't boot.  &quot ;Strik

MikeFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Alex Young
Sent: Wednesday, February 25, 2009 10:45 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and RTx-EmailCompletion

Hi,
I’m trying to track down a bug I am experiencing with RT, its WYSIWYG editor, IE7 and RTx-EmailCompletion.

On my install when RT inserts content automatically into the body of the WYSIWYG editor.

I only get this error when using Internet Explorer 7 (Haven’t tried other IE versions). Firefox doesn’t suffer.

If I insert and RTFM article, my user signature (set under users preferences), or hit reply/comment on a ticket transaction it posts the info correct into the WYSIWYG editor window. When submitting that page the transaction content randomly inserts spaces, line breaks, and chops off the end of the content.

If I disable RTx-EmailCompletion it works fine.

I also have a JavaScript error in IE7 when RTx-EmailCompletion is enabled;
Line: 2
Char: 1
Error: Syntax error
Code: 0

This error shows on every page. Looks like it’s a problem with RTx-EmailCompletion. It doesn’t give a JS error in Firefox.

Has anyone else had this problem or been able to fix it?

For what it’s worth, an end-user of mine noticed the same thing today…
He’s also using IE 7.

James Moseley

         "Michael Finn"                                                
         <mfinn@nbutexas.c                                             
         om>                                                        To 
         Sent by:                  "Alex Young"                        
         rt-users-bounces@         <alexyoung@scoutsolutions.co.uk>,   
         lists.bestpractic         <rt-users@lists.bestpractical.com>  
         al.com                                                     cc 
                                                                       
                                                               Subject 
         02/25/2009 12:26          Re: [rt-users] Trying to track a    
         PM                        bug with WYSIWYG editor,      IE7   
                                   and RTx-EmailCompletion             

Alex,

I’ve observed the same kind of behavior when I use the "New ticket in"
button at the top, but not when I enter a comment or reply. Additionally,
my text is truncated at 55 characters. I’m having this issue in IE7, but
not Firefox 3. I don’t get JavaScript errors in either browser.

The only extension I have is RTFM. More specs:
RT-3.8.2
RTFM-2.4.1
MySQL 5.0.67 (external server)
IE 7.0.5730.11 on WinXP SP3
IE7 Add-ons don’t apply, because I experienced the same issue in IE7 “safe mode” (‘iexplore -extoff’).

I’m baffled.

I am using pretty much the same as you, except I’m running IE7 on Vista.

Michael, do oyu still have this bug if you disable RTFM?

I can reproduce the error consistantly whenever I hit reply/comment to a specific transaction. Depending on which transaction I reply/comment on changes the site that the data is truncated. Doesnt matter how much more I type into the reply/comment, each transaction also truncated at the same bytes regardless.

The Javascript errors I had in IE had nothing to do with this bug. I fixed it my removing the references to scriptalicous.js and prototype.js in the modified header from the RTx-EmailCompletion header.From: Michael Finn [mailto:mfinn@nbutexas.com]
Sent: 25 February 2009 20:59
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Tracking a bug with WYSIWYG editor and IE7

The only extension I have is RTFM. More specs:
RT-3.8.2
RTFM-2.4.1
MySQL 5.0.67 (external server)
IE 7.0.5730.11 on WinXP SP3
IE7 Add-ons don’t apply, because I experienced the same issue in IE7 “safe mode” (‘iexplore -extoff’).

I’m baffled.

-----Original Message-----
From: Alex Young [mailto:alexyoung@scoutsolutions.co.uk]
Sent: Wednesday, February 25, 2009 12:38 PM
To: Michael Finn; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
and RTx-EmailCompletion

Hmmm… odd that I dont get the error when I remove RTx-
EmailCompletion, but you’re not using it. What other extensions are you
using? Do you still get this problem if they are disabled?

Mine is getting truncated at 319 characters on every one. I never
noticed it before.

Looks like my JavaScript error is unrelated. Its a RTx-EmailCompletion
specific error that, so nothing to do with the truncation.

================================================
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 319

Does it do it when inserting content fro m the previous page?

On Wed Feb 25 14:58:45 2009, ayoung wrote:
> T his is a lon g winded reply to see if IE will br eak with the WYSIWYG
& gt; editor yet
> again.
>
> I cant understand why it breaks.
&g t ; ================================================

-----Original Message-----
From: Michael Finn [mailto:mfinn@nbutexas.com]
Sent: 25 February 2009 18:26
To: Alex Young; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
and RTx-EmailCompletion

Alex,

I’ve observed the same kind of behavior when I use the "New ticket in"
button at the top, but not when I enter a comment or reply.
Additionally, my text is truncated at 55 characters. I’m having this
issue in IE7, but not Firefox 3. I don’t get JavaScript errors in
either browser.

I do not use RTx-EmailCompletion, however. Here’s an example of what
I’m seeing (with headers):

MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

K
. Tibbels PC&
nbsp;won’t boot.  &quot
;Strik

Mike

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Alex Young
Sent: Wednesday, February 25, 2009 10:45 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and
RTx-EmailCompletion

Hi,
I’m trying to track down a bug I am experiencing with RT, its
WYSIWYG editor, IE7 and RTx-EmailCompletion.

On my install when RT inserts content automatically into the body of
the WYSIWYG editor.

I only get this error when using Internet Explorer 7 (Haven’t tried
other IE versions). Firefox doesn’t suffer.

If I insert and RTFM article, my user signature (set under users
preferences), or hit reply/comment on a ticket transaction it posts the
info correct into the WYSIWYG editor window. When submitting that page
the transaction content randomly inserts spaces, line breaks, and chops
off the end of the content.

If I disable RTx-EmailCompletion it works fine.

I also have a JavaScript error in IE7 when RTx-EmailCompletion is
enabled;
Line: 2
Char: 1
Error: Syntax error
Code: 0

This error shows on every page. Looks like it’s a problem with RTx-
EmailCompletion. It doesn’t give a JS error in Firefox.

Has anyone else had this problem or been able to fix it?

I just tried it with RTFM disabled, and got the same results:
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

I 've disabled RTFM to test the IE7 pr oblem

Further testing:
Logged into a different PC (Remote Desktop); logged into RT w/ IE7 --> same problem (55 chars, extra garbage).
Logged into RT as root w/ IE7 --> did NOT have the problem.
Fellow IT user (with same permissions as mine) is also not having this problem.
It looks like I’m the lucky one. :frowning:

What could it be about my login in RT that’s causing this issue???

Very odd. I just tried with a couple of other users and it seems to affect everyone, including root.

Anyone else out there able to test this to see if it’s wide spread or just isolated to three of us please?From: Michael Finn [mailto:mfinn@nbutexas.com]
Sent: 27 February 2009 19:44
To: Alex Young; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Tracking a bug with WYSIWYG editor and IE7

Further testing:
Logged into a different PC (Remote Desktop); logged into RT w/ IE7 --> same problem (55 chars, extra garbage).
Logged into RT as root w/ IE7 --> did NOT have the problem.
Fellow IT user (with same permissions as mine) is also not having this problem.
It looks like I’m the lucky one. :frowning:

What could it be about my login in RT that’s causing this issue???

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Michael Finn
Sent: Friday, February 27, 2009 9:28 AM
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

I just tried it with RTFM disabled, and got the same results:

Subject: 3rd test of RT in IE7
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

I
’ve disabled
RTFM to test the IE7 pr
oblem

-----Original Message-----
From: Alex Young [mailto:alexyoung@scoutsolutions.co.uk]
Sent: Friday, February 27, 2009 5:04 AM
To: Michael Finn; rt-users@lists.bestpractical.com
Subject: RE: Tracking a bug with WYSIWYG editor and IE7

I am using pretty much the same as you, except I’m running IE7 on
Vista.

Michael, do oyu still have this bug if you disable RTFM?

I can reproduce the error consistantly whenever I hit reply/comment
to
a specific transaction. Depending on which transaction I
reply/comment
on changes the site that the data is truncated. Doesnt matter how
much
more I type into the reply/comment, each transaction also truncated
at
the same bytes regardless.

The Javascript errors I had in IE had nothing to do with this bug. I
fixed it my removing the references to scriptalicous.js and
prototype.js in the modified header from the RTx-EmailCompletion
header.

-----Original Message-----
From: Michael Finn [mailto:mfinn@nbutexas.com]
Sent: 25 February 2009 20:59
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Tracking a bug with WYSIWYG editor and IE7

The only extension I have is RTFM. More specs:
RT-3.8.2
RTFM-2.4.1
MySQL 5.0.67 (external server)
IE 7.0.5730.11 on WinXP SP3
IE7 Add-ons don’t apply, because I experienced the same issue in IE7
"safe mode" (‘iexplore -extoff’).

I’m baffled.

-----Original Message-----
From: Alex Young [mailto:alexyoung@scoutsolutions.co.uk]
Sent: Wednesday, February 25, 2009 12:38 PM
To: Michael Finn; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Trying to track a bug with WYSIWYG
editor,IE7

and RTx-EmailCompletion

Hmmm… odd that I dont get the error when I remove RTx-
EmailCompletion, but you’re not using it. What other extensions are
you
using? Do you still get this problem if they are disabled?

Mine is getting truncated at 319 characters on every one. I never
noticed it before.

Looks like my JavaScript error is unrelated. Its a RTx-
EmailCompletion
specific error that, so nothing to do with the truncation.

================================================
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 319

Does it do it when inserting content fro m the previous page?

On Wed Feb 25 14:58:45 2009, ayoung wrote:
> T his is a lon g winded reply to see if IE will br eak with the WYSIWYG
& gt; editor yet
> again.
>
> I cant understand why it breaks.
&g t ; ================================================

-----Original Message-----
From: Michael Finn [mailto:mfinn@nbutexas.com]
Sent: 25 February 2009 18:26
To: Alex Young; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Trying to track a bug with WYSIWYG
editor,IE7

and RTx-EmailCompletion

Alex,

I’ve observed the same kind of behavior when I use the "New ticket
in"
button at the top, but not when I enter a comment or reply.
Additionally, my text is truncated at 55 characters. I’m having
this

issue in IE7, but not Firefox 3. I don’t get JavaScript errors in
either browser.

I do not use RTx-EmailCompletion, however. Here’s an example of
what

I’m seeing (with headers):

MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

K
. Tibbels PC&
nbsp;won’t boot.  &quot
;Strik

Mike

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Alex Young
Sent: Wednesday, February 25, 2009 10:45 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
and

RTx-EmailCompletion

Hi,
I’m trying to track down a bug I am experiencing with RT,
its
WYSIWYG editor, IE7 and RTx-EmailCompletion.

On my install when RT inserts content automatically into the body
of

the WYSIWYG editor.

I only get this error when using Internet Explorer 7 (Haven’t tried
other IE versions). Firefox doesn’t suffer.

If I insert and RTFM article, my user signature (set under users
preferences), or hit reply/comment on a ticket transaction it posts
the
info correct into the WYSIWYG editor window. When submitting that
page
the transaction content randomly inserts spaces, line breaks, and
chops
off the end of the content.

If I disable RTx-EmailCompletion it works fine.

I also have a JavaScript error in IE7 when RTx-EmailCompletion is
enabled;
Line: 2
Char: 1
Error: Syntax error
Code: 0

This error shows on every page. Looks like it’s a problem with RTx-
EmailCompletion. It doesn’t give a JS error in Firefox.

Has anyone else had this problem or been able to fix it?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

I too am seeing this problem.

it only happens when:

  1. the WYSIWYG editor is being used
  2. IE7 is the browser
  3. The user has a signature (i.e. RT automatically inserts text)

Im wondering if it has to do with the signature column being TEXT vs. VARCHAR or something along those lines…— On Fri, 2/27/09, Michael Finn mfinn@nbutexas.com wrote:

From: Michael Finn mfinn@nbutexas.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
To: “Alex Young” alexyoung@scoutsolutions.co.uk, rt-users@lists.bestpractical.com
Date: Friday, February 27, 2009, 11:44 AM
Further testing:
Logged into a different PC (Remote Desktop); logged into RT
w/ IE7 --> same problem (55 chars, extra garbage).
Logged into RT as root w/ IE7 --> did NOT have the
problem.
Fellow IT user (with same permissions as mine) is also not
having this problem.
It looks like I’m the lucky one. :frowning:

What could it be about my login in RT that’s causing
this issue???

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Michael
Finn
Sent: Friday, February 27, 2009 9:28 AM
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG
editor and IE7

I just tried it with RTFM disabled, and got the same
results:

Subject: 3rd test of RT in IE7
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

I
’ve disabled
RTFM to test the IE7 pr
oblem

-----Original Message-----
From: Alex Young
[mailto:alexyoung@scoutsolutions.co.uk]

Sent: Friday, February 27, 2009 5:04 AM
To: Michael Finn;
rt-users@lists.bestpractical.com

Subject: RE: Tracking a bug with WYSIWYG editor
and IE7

I am using pretty much the same as you, except
I’m running IE7 on

Vista.

Michael, do oyu still have this bug if you
disable RTFM?

I can reproduce the error consistantly whenever I
hit reply/comment
to

a specific transaction. Depending on which
transaction I
reply/comment

on changes the site that the data is truncated.
Doesnt matter how
much

more I type into the reply/comment, each
transaction also truncated
at

the same bytes regardless.

The Javascript errors I had in IE had nothing to
do with this bug. I

fixed it my removing the references to
scriptalicous.js and

prototype.js in the modified header from the
RTx-EmailCompletion

header.

-----Original Message-----
From: Michael Finn [mailto:mfinn@nbutexas.com]
Sent: 25 February 2009 20:59
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Tracking a bug with WYSIWYG editor and
IE7

The only extension I have is RTFM. More specs:
RT-3.8.2
RTFM-2.4.1
MySQL 5.0.67 (external server)
IE 7.0.5730.11 on WinXP SP3
IE7 Add-ons don’t apply, because I
experienced the same issue in IE7

“safe mode” (‘iexplore
-extoff’).

I’m baffled.

-----Original Message-----
From: Alex Young
[mailto:alexyoung@scoutsolutions.co.uk]

Sent: Wednesday, February 25, 2009 12:38 PM
To: Michael Finn;
rt-users@lists.bestpractical.com

Subject: RE: [rt-users] Trying to track a
bug with WYSIWYG
editor,IE7

and RTx-EmailCompletion

Hmmm… odd that I dont get the error when I
remove RTx-

EmailCompletion, but you’re not using
it. What other extensions are

you

using? Do you still get this problem if they
are disabled?

Mine is getting truncated at 319 characters
on every one. I never

noticed it before.

Looks like my JavaScript error is unrelated.
Its a RTx-

EmailCompletion

specific error that, so nothing to do with
the truncation.

================================================

MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Type: text/html;
charset=“UTF-8”

Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 319

Does it do it when inserting

content fro

m the previous page?

On Wed Feb 25 14:58:45 2009, ayoung

wrote:


> T his is a lon g winded reply to see if IE will br eak with the WYSIWYG
& gt; editor yet
> again.
>
> I cant understand why it breaks.
&g t ;

================================================

-----Original Message-----
From: Michael Finn
[mailto:mfinn@nbutexas.com]

Sent: 25 February 2009 18:26
To: Alex Young;
rt-users@lists.bestpractical.com

Subject: RE: [rt-users] Trying to track a
bug with WYSIWYG
editor,IE7

and RTx-EmailCompletion

Alex,

I’ve observed the same kind of behavior
when I use the "New ticket

in"

button at the top, but not when I enter a
comment or reply.

Additionally, my text is truncated at 55
characters. I’m having
this

issue in IE7, but not Firefox 3. I
don’t get JavaScript errors in

either browser.

I do not use RTx-EmailCompletion, however.
Here’s an example of
what

I’m seeing (with headers):

MIME-Version: 1.0
Content-Type: text/html;
charset=“UTF-8”

X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

K
. Tibbels PC&
nbsp;won’t boot.  &quot
;Strik

Mike

From:
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-

bounces@lists.bestpractical.com] On Behalf
Of Alex Young

Sent: Wednesday, February 25, 2009 10:45 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Trying to track a bug
with WYSIWYG editor,IE7
and

RTx-EmailCompletion

Hi,
I’m trying to track
down a bug I am experiencing with RT,

its

WYSIWYG editor, IE7 and RTx-EmailCompletion.

On my install when RT inserts content
automatically into the body
of

the WYSIWYG editor.

I only get this error when using Internet
Explorer 7 (Haven’t tried

other IE versions). Firefox doesn’t
suffer.

If I insert and RTFM article, my user
signature (set under users

preferences), or hit reply/comment on a
ticket transaction it posts

the

info correct into the WYSIWYG editor window.
When submitting that

page

the transaction content randomly inserts
spaces, line breaks, and

chops

off the end of the content.

If I disable RTx-EmailCompletion it works
fine.

I also have a JavaScript error in IE7 when
RTx-EmailCompletion is

enabled;
Line: 2
Char: 1
Error: Syntax error
Code: 0

This error shows on every page. Looks like
it’s a problem with RTx-

EmailCompletion. It doesn’t give a JS
error in Firefox.

Has anyone else had this problem or been
able to fix it?


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A-ha! That’s a reasonable theory… I’ve got a signature on my account; my other users… not so much. :wink:

FWIW, I also have the problem occur on IE6.

As you suggested, I removed my signature from my Preferences, and the problem went away. Now, how does this help us solve the problem? If it were Firefox, I’d use Chris Pederick’s wonderful Web Developer add-on (http://chrispederick.com/work/web-developer/) to pick it apart… anyone recommend a similar tool for IE7?

Thanks,
Mike

I can’t seem to let this go. Comparing the “Download (untitled)” data
with my signature, I see that they are the same length and shape – the
same number of characters on each line. That should be a big clue as to
the truncation problem, as well as the ‘random’ spaces in the middle of
words – they correspond to newline positions in my signature.

Why does this only happen in IE (6/7/?)? Why only when I’m creating a
new ticket and not on reply/comment?

Still investigating…
Mike

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Michael Finn
Sent: Wednesday, March 11, 2009 8:01 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

A-ha! That’s a reasonable theory… I’ve got a signature on my
account; my other users… not so much. :wink:

FWIW, I also have the problem occur on IE6.

As you suggested, I removed my signature from my Preferences, and the
problem went away. Now, how does this help us solve the problem? If
it were Firefox, I’d use Chris Pederick’s wonderful Web Developer add-
on (http://chrispederick.com/work/web-developer/) to pick it apart…
anyone recommend a similar tool for IE7?

Thanks,
Mike

-----Original Message-----
From: Sean [mailto:stroke_of_death@yahoo.com]
Sent: Wednesday, March 11, 2009 5:54 PM
To: Alex Young; rt-users@lists.bestpractical.com; Michael Finn
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

I too am seeing this problem.

it only happens when:

  1. the WYSIWYG editor is being used
  2. IE7 is the browser
  3. The user has a signature (i.e. RT automatically inserts text)

Im wondering if it has to do with the signature column being TEXT
vs.

VARCHAR or something along those lines…

FWIW, the problem persists in IE8…

Mike

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Michael Finn
Sent: Thursday, March 12, 2009 10:58 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

I can’t seem to let this go. Comparing the “Download (untitled)” data
with my signature, I see that they are the same length and shape –
the
same number of characters on each line. That should be a big clue as
to
the truncation problem, as well as the ‘random’ spaces in the middle
of
words – they correspond to newline positions in my signature.

Why does this only happen in IE (6/7/?)? Why only when I’m creating a
new ticket and not on reply/comment?

Still investigating…
Mike

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Michael Finn
Sent: Wednesday, March 11, 2009 8:01 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

A-ha! That’s a reasonable theory… I’ve got a signature on my
account; my other users… not so much. :wink:

FWIW, I also have the problem occur on IE6.

As you suggested, I removed my signature from my Preferences, and
the

problem went away. Now, how does this help us solve the problem?
If

it were Firefox, I’d use Chris Pederick’s wonderful Web Developer
add-
on (http://chrispederick.com/work/web-developer/) to pick it
apart…

Are there more people than michael and I that are interested in a solution to this? I can’t believe that this isn’t affecting more people. Maybe nobody uses signature lines? It seriously breaks messages when you have a signature and use the WYSIWYG editor, so this seems like a fairly big bug.

I have spent alot of time trying to solve this, it is over my head, is anyone out there working on solving this? Im sure michael is also very interested in a solution as well, and hopefully others are too.— On Fri, 3/20/09, Michael Finn mfinn@nbutexas.com wrote:

From: Michael Finn mfinn@nbutexas.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
To: rt-users@lists.bestpractical.com
Date: Friday, March 20, 2009, 6:40 AM
FWIW, the problem persists in IE8…

Mike

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Michael
Finn
Sent: Thursday, March 12, 2009 10:58 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG
editor and IE7

I can’t seem to let this go. Comparing the
"Download (untitled)" data
with my signature, I see that they are the same length
and shape –
the
same number of characters on each line. That should
be a big clue as
to
the truncation problem, as well as the
’random’ spaces in the middle
of
words – they correspond to newline positions in my
signature.

Why does this only happen in IE (6/7/?)? Why only
when I’m creating a
new ticket and not on reply/comment?

Still investigating…
Mike

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-

bounces@lists.bestpractical.com] On Behalf Of
Michael Finn

Sent: Wednesday, March 11, 2009 8:01 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with
WYSIWYG editor and IE7

A-ha! That’s a reasonable theory… I’ve
got a signature on my

account; my other users… not so much. :wink:

FWIW, I also have the problem occur on IE6.

As you suggested, I removed my signature from my
Preferences, and
the

problem went away. Now, how does this help us
solve the problem?
If

it were Firefox, I’d use Chris Pederick’s
wonderful Web Developer
add-

on (http://chrispederick.com/work/web-developer/)
to pick it
apart…

anyone recommend a similar tool for IE7?

Thanks,
Mike

-----Original Message-----
From: Sean
[mailto:stroke_of_death@yahoo.com]

Sent: Wednesday, March 11, 2009 5:54 PM
To: Alex Young;
rt-users@lists.bestpractical.com; Michael Finn

Subject: Re: [rt-users] Tracking a bug with
WYSIWYG editor and IE7

I too am seeing this problem.

it only happens when:

  1. the WYSIWYG editor is being used
  2. IE7 is the browser
  3. The user has a signature (i.e. RT
    automatically inserts text)

Im wondering if it has to do with the
signature column being TEXT
vs.

VARCHAR or something along those lines…


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from
O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Our users have certainly noticed this bug, so it affects us to some degree.
In order to submit this as a bug, create an RT ticket here:

http://rt3.fsck.com/?user=guest&pass=guest

James Moseley

         Sean                                                          
         <stroke_of_death@                                             
         yahoo.com>                                                 To 
         Sent by:                  rt-users@lists.bestpractical.com    
         rt-users-bounces@                                          cc 
         lists.bestpractic                                             
         al.com                                                Subject 
                                   Re: [rt-users] Tracking a bug with  
                                   WYSIWYG editor and IE7              
         03/24/2009 02:25                                              
         PM                                                            
                                                                       
                                                                       
         Please respond to                                             
         stroke_of_death@y                                             
             ahoo.com                                                  

Are there more people than michael and I that are interested in a solution
to this? I can’t believe that this isn’t affecting more people. Maybe
nobody uses signature lines? It seriously breaks messages when you have a
signature and use the WYSIWYG editor, so this seems like a fairly big bug.

I have spent alot of time trying to solve this, it is over my head, is
anyone out there working on solving this? Im sure michael is also very
interested in a solution as well, and hopefully others are too.

Our users have certainly noticed this bug, so it affects us to some
degree.
In order to submit this as a bug, create an RT ticket here:

Please don’t create a bug. One already exists
and is linked to the 3.8.3 release ticket
http://rt3.fsck.com/Ticket/Display.html?id=13320

It took a long time before someone was actually
able to provide a recipe for the bug. It has nothing
to do with RTFM or RTx-EmailCompletion

-kevin

Great to see it being worked on. Notice that it’s not just the
signatures that can cause this, its whenever RT inserts text from my
testing. Hoping the fix sorts out the other reasons for the bug too.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 24 March 2009 20:09
To: RT Users
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

Our users have certainly noticed this bug, so it affects us to some
degree.
In order to submit this as a bug, create an RT ticket here:

Please don’t create a bug. One already exists
and is linked to the 3.8.3 release ticket
http://rt3.fsck.com/Ticket/Display.html?id=13320

It took a long time before someone was actually
able to provide a recipe for the bug. It has nothing
to do with RTFM or RTx-EmailCompletion

-kevin

http://rt3.fsck.com/?user=guest&pass=guest

James Moseley

        Sean
        <stroke_of_death@

yahoo.com> To
Sent by: rt-users@lists.bestpractical.com
rt-users-
bounces@ cc
lists.bestpractic
al.com
Subject
Re: [rt-users] Tracking a bug
with
WYSIWYG editor and IE7
03/24/2009 02:25
PM

        Please respond to
        stroke_of_death@y
            ahoo.com

Are there more people than michael and I that are interested in a
solution
to this? I can’t believe that this isn’t affecting more people. Maybe
nobody uses signature lines? It seriously breaks messages when you
have a
signature and use the WYSIWYG editor, so this seems like a fairly
big bug.

I have spent alot of time trying to solve this, it is over my head,
is
anyone out there working on solving this? Im sure michael is also very
interested in a solution as well, and hopefully others are too.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Great to see it being worked on. Notice that it’s not just the
signatures that can cause this, its whenever RT inserts text from my
testing. Hoping the fix sorts out the other reasons for the bug too.

Actually, I’ve been trying to replicate this bug for months, and wasn’t
able to do so until someone said ‘I have a signature’. Also, the bug
manifests differently in trunk because of other JS updates.

-kevin

Okay. I know this happens when hitting Reply on a ticket transaction and
also when inserting text from RTFM. Does it still do that in trunk and
on your test system, or is it limited to me?

I’m quite happy to do any testing you need to get this bug fixed.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 24 March 2009 20:38
To: RT Users
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

Great to see it being worked on. Notice that it’s not just the
signatures that can cause this, its whenever RT inserts text from my
testing. Hoping the fix sorts out the other reasons for the bug too.

Actually, I’ve been trying to replicate this bug for months, and wasn’t
able to do so until someone said ‘I have a signature’. Also, the bug
manifests differently in trunk because of other JS updates.

-kevin

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 24 March 2009 20:09
To: RT Users
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

Our users have certainly noticed this bug, so it affects us to some
degree.
In order to submit this as a bug, create an RT ticket here:

Please don’t create a bug. One already exists
and is linked to the 3.8.3 release ticket
http://rt3.fsck.com/Ticket/Display.html?id=13320

It took a long time before someone was actually
able to provide a recipe for the bug. It has nothing
to do with RTFM or RTx-EmailCompletion

-kevin

http://rt3.fsck.com/?user=guest&pass=guest

James Moseley

       Sean
       <stroke_of_death@

yahoo.com> To
Sent by: rt-users@lists.bestpractical.com
rt-users-
bounces@ cc
lists.bestpractic
al.com
Subject
Re: [rt-users] Tracking a bug
with
WYSIWYG editor and IE7
03/24/2009 02:25
PM

       Please respond to
       stroke_of_death@y
           ahoo.com

Are there more people than michael and I that are interested in a
solution
to this? I can’t believe that this isn’t affecting more people. Maybe
nobody uses signature lines? It seriously breaks messages when you
have a
signature and use the WYSIWYG editor, so this seems like a fairly
big bug.

I have spent alot of time trying to solve this, it is over my head,
is
anyone out there working on solving this? Im sure michael is also
very
interested in a solution as well, and hopefully others are too.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
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Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
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Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Okay. I know this happens when hitting Reply on a ticket transaction

This works fine on 3.8.2 and trunk for me (without a signature)

When the patch is in subversion, ticket 13320 will be closed
and people can feel free to test with trunk

-kevin