Hi,
We’ve finally moved to RT 3.0.2 and have noticed a problem with
searching based on Custom Fields.
Starting with a new search, I select the queue that I want - in this
case, it’s called DCS
Queue = dcs → 562 tickets returned.
I then refine it to only open tickets
Queue = dcs
Status = open → 67 tickets returned.
Next, I want to refine it further to those with a Resolution (custom
field) of ‘Fixed’
Queue = dcs
Status = open
CF.dcs.{Resolution} = Fixed → 31 tickets returned.
Finally, I want to add one last refinement - to return tickets in that
set with another custom field, ‘Requires Pullup?’, that have the value
of ‘Yes’
Queue = dcs
Status = open
CF.dcs.{Resolution} = Fixed
CF.dcs.{Requires Pullup?} = Yes → 45 tickets!
I don’t understand what it happening here. I would have thought that
adding in another refinement to the search would reduce the number of
tickets found, not increase them.
Is this a bug, and if not, how do I get the right result of the search:
(Queue = dcs) AND (Status = open) AND (Resolution = Fixed) AND (Requires
Pullup? = Yes)
Thanks,
Jeremy Doran fox-rt_users@vulpes.net