I “Solved while writing” this, it seems I had to restart Apache? Or did I
simply not wait long enough before refreshing the ticket display page?
I’m trying to get the Resolve link on a ticket’s page to send a reply rather
than a comment, just like ResolveSendsReply on the wiki says:
ResolveSendsReply - Request Tracker Wiki
I feel I’m missing a step.
- (essentally) Install RT into /opt/rt3
- cd /opt/rt3/local/html
- mkdir -p Callbacks/local/Ticket/Elements/Tabs
- Callbacks doesn’t exist
- vi Callbacks/local/Ticket/Elements/Tabs/Default
paste in:
<%init>
Change the “Resolve” link to reply instead of comment by default.
{ my $resolved = loc ‘Resolve’; while (my ($k, $v) = each %$actions) { if
($v->{title} eq $resolved) { $v->{path} =~ s/Comment/Respond/; } } }
</%init>
<%args> $actions => undef </%args>
Save and exit.
refresh the ticket page, but I don’t see a change.
Solved it, it seems I had to restart Apache?
Brian