Trying to create an ticket in Rt with an email

RT Users
1

This is what i have done.

  1. I have RT installed in a zone. Mail is working. From with in RT, if i send an email it will get to the person.

So i have RT working with my mail server.

On my mail server I added these lines to my aliases file.

I have the following in my /etc/mail/aliases:

rt: “|/opt/rt3/bin/rt-mailgate --queue HelpDesk --action correspond --url
http://myhost.mydomain/rt3/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue HelpDesk --action comment
–url http://myhost.mydomain/rt3/”

on my RT server

I have in the /etc/aliases

HelpDesk: “|/opt/rt3/bin/rt-mailgate --queue HelpDesk --action correspond
–url https://myhost.mydomain/rt3”

HelpDesk-comment: "|/opt/rt3/bin/rt-mailgate --queue HelpDesk --action comment
–url "https://myhost.mydomain/rt3
In RT. I have the account RT

I send and email to Rt@myhost.mydomain.ca

I recieve the bounce message.

rt@myhost.mydomain.ca: Command died with status 1: “/opt/rt3/bin/rt-mailgate
–queue HelpDesk --action correspond --url https://rt.mydomain/rt3”.
Command output: local: fatal: execvp /opt/rt3/bin/rt-mailgate: Permission
denied
Could someone please help me out.Thanks for your time. John

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2

rt@myhost.mydomain.ca: Command died with status 1: “/opt/rt3/bin/rt-mailgate
–queue HelpDesk --action correspond --urlhttps://rt.mydomain/rt3”.
Command output: local: fatal: execvp /opt/rt3/bin/rt-mailgate: Permission
denied

http://go.microsoft.com/?linkid=9655578
Hi,
Looks like a permissions issue. the files should be executable by the
mail user. I suspect 755 would be fine, as the mailgate just submits an
http request.
Regards,
Lachlan