Trying to change the Correspond Template

RT Users
1

Hi,

I am trying to change the default correspondence template so that it references the $Ticket->Subject(), and the $Ticket->id()…

Here is the template:

This message has been automatically generated in response to the correspondence that you added to the 
trouble ticket: "{Ticket->Subject()}", a summary of the correspondence appears below.

Palisade Systems Technical Support will be contacting you soon.

Once again, to provide additional information, please include the string: [{$rtname} #{Ticket->id}] in the subject     line of all future correspondence about this issue.

                                      Thank you,
                                      Palisade Systems Support Team
{$Transaction->Content()}

This is what i get when i add correspondence:

This message has been automatically generated in response to the correspondence that you added to the trouble ticket: “Program fragment delivered error ``Can’t locate object method “Subject” via package “Ticket” at template line 3, line 22.’’”, a summary of the correspondence appears below.

Palisade Systems Technical Support will be contacting you soon.

Once again, to provide additional information, please include the string: [Palisade Systems Support #Program fragment delivered error ``Can’t locate object method “id” via package “Ticket” at template line 7, line 22.’’] in the subject line of all future correspondence about this issue.

                                      Thank you,
                                      Palisade Systems Support Team

Adding more correspondence…

So… Can I not use these references in the Correspond template… I can use these in the autoreply…

Thanks,
Jamie

2

James,

You forgot the ‘$’ on Ticket->Subject() and Ticket->id() in your template,
although you
typed them in correctly in your intro.

kevin-----Original Message-----
From: James L. Harrison [mailto:harrison@palisadesys.com]
Sent: Friday, June 14, 2002 9:39 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Trying to change the Correspond Template…

Hi,

I am trying to change the default correspondence template so that it
references the $Ticket->Subject(), and the $Ticket->id()…

Here is the template:
Subject: Automated Response

This message has been automatically generated in response to the

correspondence that you added to the
trouble ticket: “{Ticket->Subject()}”, a summary of the correspondence
appears below.

Palisade Systems Technical Support will be contacting you soon.

Once again, to provide additional information, please include the

string: [{$rtname} #{Ticket->id}] in the subject line of all future
correspondence about this issue.

                                      Thank you,
                                      Palisade Systems Support Team

{$Transaction->Content()}

This is what i get when i add correspondence:

This message has been automatically generated in response to the
correspondence that you added to the trouble ticket: “Program fragment
delivered error ``Can’t locate object method “Subject” via package “Ticket”
at template line 3, line 22.‘’”, a summary of the correspondence
appears below.

Palisade Systems Technical Support will be contacting you soon.

Once again, to provide additional information, please include the string:
[Palisade Systems Support #Program fragment delivered error ``Can’t locate
object method “id” via package “Ticket” at template line 7, line
22.‘’] in the subject line of all future correspondence about this issue.

                                      Thank you,
                                      Palisade Systems Support Team

Adding more correspondence…

So… Can I not use these references in the Correspond template… I can use
these in the autoreply…

Thanks,
Jamie