I’m seeing a very odd issue with a particular set of emails from one particular requestor, I have an example email and the problem is 100% repeatable. When the email is loaded for the first time into RT the ticket is created ok, and autoreply is sent to the requestor ok, but when it gets to notifying AdminCCs it sends a partial email and does not log the transaction. That is the AdminCCs get an email with the correct headers but the email body is only a couple of lines, missing out the majority of the email, and when you look in the RT web interface you see the ticket, the autoreply transaction but there is no transaction for the BCC email to the AdminCCs.
Is this something that anyone else has seen? Is anyone intereseted and able to help debug this?
The RT server is:
The email throwing the issue has a plain text body. Any subsequent comments to the ticket do send emails correctly to the AdminCC watchers. I’ve configure a log in RT_SiteConfig.pm and don’t see anything weird nor in the Apache error logs, so far as I can tell,
thanks for any help! Andy.