Hello RT Community,
I’m currently working on customizing the auto-reply behavior in Request Tracker (RT) version 5.0.1 and encountered a challenge. I have a script that successfully stops auto-replies for a single email address, but I’m struggling to get it to work for multiple email addresses. I’m wondering if anyone has faced and solved a similar issue.
Here’s the script that works for one sender:
my $idmEmailAddr = 'audits@bank.com';
my $EmailAddr = $self->TransactionObj->CreatorObj->EmailAddress;
$RT::Logger->info("Sender's address '". $EmailAddr ."'");
return 1 if ($idmEmailAddr ne $EmailAddr);
This script is widely used, and I haven’t heard any complaints about it, so I assume it works fine.
And here’s my attempt to modify it for multiple senders:
my @idmEmailAddrs = ('audits@bank.com', 'audits@hotel.com', 'audits@hospital.com');
my $EmailAddr = $self->TransactionObj->CreatorObj->EmailAddress;
$RT::Logger->info("Sender's address '". $EmailAddr ."'");
foreach my $addr (@idmEmailAddrs) {
if ($EmailAddr eq $addr) {
$RT::Logger->info("Approved address: $EmailAddr");
return 1;
}
}
return 0;
However, this modified version does not seem to work as expected. Before I proceed to create a new test queue and configure email settings for testing (which requires further learning on my part), I wanted to ask if anyone has encountered a similar situation and found a working solution for managing auto-replies for multiple senders in RT.
I’m also aware that by removing an email address from one field while editing a user’s details and keeping it in another, all outgoing messages to that specific address can be stopped. However, our RT system is so extensive that I can’t make such decisions on behalf of our support staffs.
Additionally, I am in the process of updating RT, which requires a good amount of customization. Having said that, any new insights or suggestions would be greatly appreciated!
Thank you in advance.