I was trying to use the AutoReply With Password listed in the “RT
Essentials” book by O’reilly. I have the one that is on the wiki
working, but I want the autoreply email to contain the password field
even if the requester already has a password (and create one if they do
not)
I have no perl skills, so I have basically tried to copy it from the
book letter for letter/space for space. (Guess what my next O’reilly
book is going to be 
) When it did not work, I stripped it down to
what is pasted below.
An email does get sent out when a privileged user creates the ticket
from within RT, but the code part is blank. The log from that event
looks like this:
Feb 9 22:14:41 trouble RT:
rt-3.4.1-24-312-3.2.75163762268249@pavcs.org #24/312 - Scrip 3
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Feb 9 22:14:41 trouble RT:
rt-3.4.1-24-312-3.2.75163762268249@pavcs.org sent To:
gentgeen@linuxmail.org Cc: Bcc:
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:295)
Feb 9 22:14:41 trouble RT: rt-3.4.1-24-312-4.10.34140028225@pavcs.org
#24/312 - Scrip 4
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Feb 9 22:14:41 trouble RT: rt-3.4.1-24-312-4.10.34140028225@pavcs.org
No recipients found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)
Feb 9 22:14:41 trouble RT: Ticket 24 created in queue ‘testing’ by
ksquire (/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:730)
But when an email is sent in, no autoreply is sent out at all. here is
the logs when a email it sent in:
Feb 9 22:05:30 trouble RT:
rt-3.4.1-23-307-4.1.13206847127032@pavcs.org #23/307 - Scrip 4
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Feb 9 22:05:30 trouble RT:
rt-3.4.1-23-307-4.1.13206847127032@pavcs.org No recipients found. Not
sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)
Feb 9 22:05:30 trouble RT: Ticket 23 created in queue ‘testing’ by
gentgeen@gmail.com
(/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:730)
Here is what I got for the template:
-------- Begin Paste -----------------
Greating and information here
{
if ( $Transaction->CreatorObj->id != $RT::Nobody->id
&& !$Transaction->CreatorObj->Privileged
&& !$Transaction->CreatorObj->HasPassword ) {
my $user = RT::User->new( $RT::SystemUser );
$user->Load( $Transaction->CreatorObj->Id );
my ($stat, $pass) = $user->SetRandomPassword();
if ($stat) {
my $username = $user->Name;
$OUT .= "
When prompted, enter the following username and password:
Username: $username
Password: $pass
";
} else {
$RT::Logger->error( 'Error trying to set random password for '
. $user->Name . ": $pass" );
$OUT .= "
There was an error when trying to assign you a password.
Please contact your local RT administrator for assistance.
";
}
}
}
Salutation here
-------- End Paste -----------------
I am really hoping someone can spot my error. Thanks for your time
reading my rather long post.
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility