Trouble with CommandByMail

RT Users
1

To list,

I have a bit of a problem. CommandByMail is working well with email from
privileged users. However, when I send in an email from my yahoo account, it
being non-LDAP and therefore doesn’t exist in my USERS Table, it creates a
never-ending mailer daemon loop and my yahoo account gets hundreds and
hundreds of emails saying it couldn’t get any user info on it.

What I expected to happen was for RT to reject the email as unprivileged and
an email notice stating that fact, but one-time only.

Does anyone have a way around this problem?

We definitely need to have CommanByMail but we don’t want people to get
endless error email either.

Thanks.

Kenn
LBNL

2

Hello Kenneth,

As I understand you tested that disabling the plugin stops looping?On Fri, Apr 16, 2010 at 1:51 AM, Kenneth Crocker kfcrocker@lbl.gov wrote:

To list,

I have a bit of a problem. CommandByMail is working well with email from
privileged users. However, when I send in an email from my yahoo account, it
being non-LDAP and therefore doesn’t exist in my USERS Table, it creates a
never-ending mailer daemon loop and my yahoo account gets hundreds and
hundreds of emails saying it couldn’t get any user info on it.

What I expected to happen was for RT to reject the email as unprivileged and
an email notice stating that fact, but one-time only.

Does anyone have a way around this problem?

We definitely need to have CommanByMail but we don’t want people to get
endless error email either.

Thanks.

Kenn
LBNL

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Best regards, Ruslan.

3

To list,

I have a Custom Field defined as “Fill in one wikitext area” that isn’t
getting updated with the entire value when I try to create a ticket using
CommandByMail. I have tried re-defining the CF as “Fill in one text area”.
In both situations, the value that ends up in the CF is only 58 characters
long, whereas I entered anywhere from 70 to 180. When I entered:

CF{Description}: Again, this content will see if all the words are carried
over to the custom field and if it will also wrap around or what it will do.
I hope it does it all.

I ended up with :

“Again, this content will see if all the words are carried” in the CF.

Can anyone help me with this?

Thanks in advance.

Kenn
LBNL