Trouble logging into web interface

Hy,

I have some strange problem with rt. Yesterday I’ve set up rt and was working
fine. All was ok, users, tickets etc. After the instalation, I have created my
own users, changed the password for root, and create some test tickets to see
how it’s working. Today, I’ve created some real tickets using the mail
interface and then I tryied to login in using the web interface to check them
out. Surprize ! No user can log in into rt webui . None. Not event root. I’ve
set the password again using rtadmin cli and tryied again. Nothing. The
mailinterface is working well (I’ve created some tickets to see if it works)
but the webui is dead. Nothing in the apache error_log, nothing in the rt.log.
Just “your username or passsword is incorect”. Could you help me ?

Hy,

I have some strange problem with rt. Yesterday I’ve set up rt and was working
fine. All was ok, users, tickets etc. After the instalation, I have created my
own users, changed the password for root, and create some test tickets to see
how it’s working. Today, I’ve created some real tickets using the mail
interface and then I tryied to login in using the web interface to check them
out. Surprize ! No user can log in into rt webui . None. Not event root. I’ve
set the password again using rtadmin cli and tryied again. Nothing. The
mailinterface is working well (I’ve created some tickets to see if it works)
but the webui is dead. Nothing in the apache error_log, nothing in the rt.log.
Just “your username or passsword is incorect”. Could you help me ?

I’ve had this happen many times - usually when I’ve change something
subtle in config.pm and restarted.

The mod_perl caching seems to be the problem, from other posts to this
list. In my case the solution has been to stop httpd, drink a cup of
coffee, and then start it again 5 minutes later. This works more often
than not, and more, reliably than deleting the data and sessiondata
directories.

John

I have some strange problem with rt. Yesterday I’ve set up rt and was working
fine. All was ok, users, tickets etc. After the instalation, I have created my
own users, changed the password for root, and create some test tickets to see
how it’s working. Today, I’ve created some real tickets using the mail
interface and then I tryied to login in using the web interface to check them
out. Surprize ! No user can log in into rt webui . None. Not event root.

I’ve had this happen many times - usually when I’ve change something
subtle in config.pm and restarted.

The mod_perl caching seems to be the problem, from other posts to this
list. In my case the solution has been to stop httpd, drink a cup of
coffee, and then start it again 5 minutes later. This works more often
than not, and more, reliably than deleting the data and sessiondata
directories.

This problem is documented in the mailing list archives and is not
related to caching:

http://lists.fsck.com/pipermail/rt-users/2002-September/010117.html
http://lists.fsck.com/pipermail/rt-users/2002-October/010256.html

Rick
http://www.rickbradley.com MUPRN: 723
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