Trouble locating files

RT Users
1

I am using RT 3.4.0 I can’t seem to find:

rt/share/html/Search/Elements/TicketRow

or

rt/share/html/Search/Elements/TicketHeader

referenced in
Request Tracker Wiki.

Where are these files located?

2

I am using RT 3.4.0 I can’t seem to find:

rt/share/html/Search/Elements/TicketRow
rt/share/html/Search/Elements/TicketHeader

These files were in RT 3.0.

3

I am using RT 3.4.0 I can’t seem to find:

rt/share/html/Search/Elements/TicketRow
rt/share/html/Search/Elements/TicketHeader

These files were in RT 3.0.

So, the solution to this problem is to remove 3.4 and re-install 3.0? Should
I update the DisplayCustomFieldsInTicketSearch wiki page to let everyone
know that you can only display custom fields in ticket search if you are
using 3.0?

I don’t understand why there is such a lack of help given to people trying
to use and customize RT. You don’t even seem to care much that you are being
absolutely no help, I don’t understand why you even bothered to respond! You
give no help, no workaround, no nothing! You act like the wiki page she
referenced was on some third party site and those guys should update it
because it’s wrong now. But it’s not a third party wiki, it’s your own! Why
don’t you fix it or at least tell someone what they can do to go fix it so
we don’t bother you?

Please tell me I’m horribly mistaken and this is all a big misunderstanding.

4

I am using RT 3.4.0 I can’t seem to find:

rt/share/html/Search/Elements/TicketRow
rt/share/html/Search/Elements/TicketHeader

These files were in RT 3.0.

So, the solution to this problem is to remove 3.4 and re-install 3.0? Should
I update the DisplayCustomFieldsInTicketSearch wiki page to let everyone
know that you can only display custom fields in ticket search if you are
using 3.0?

Well, that’s not quite what I said. Since RT 3.2.0, adding custom fields
to search results is a point and click operation in the GUI. Amy asked
where the files lived in 3.4 and I dropped a quick note to tell her that
they don’t exist in the current version. We’re incredibly busy and don’t
have time to police every user contributed page on the wiki. I try to
lend a hand on the mailinglists when I have time, but that’s quite often
at times like now, 2:30AM, when I’ve been working all day. I’m terribly
sorry I told Amy that the files she was looking for don’t exist in the
current version of the free software that my company makes and gives
away. I promise I won’t do it again.

5

Well, that’s not quite what I said. Since RT 3.2.0, adding
custom fields to search results is a point and click
operation in the GUI. Amy asked where the files lived in 3.4
and I dropped a quick note to tell her that they don’t exist
in the current version. We’re incredibly busy and don’t have
time to police every user contributed page on the wiki. I try
to lend a hand on the mailinglists when I have time, but
that’s quite often at times like now, 2:30AM, when I’ve been
working all day. I’m terribly sorry I told Amy that the files
she was looking for don’t exist in the current version of the
free software that my company makes and gives away. I promise
I won’t do it again.

I appreciate the fact that you are very busy working on this free software.
I think we are all willing to help out however we can but your reply just
seemed like it couldn’t possibly help anyone. Anyways, I don’t want to make
this a big deal, and I’ll go ahead and add your second sentence above to the
wiki page in question.