Trouble: I need to parse the issue ticket

RT Users
1

Hi!, I would like to parse the issue Ticket on the Create event,
because inside the e-mail i need to search word Precio and to get the
Value, for Example:

[root@rt ~]# mail rt-compras@rt.osa.cl

Bla bla

Precio: 2000

.
Cc:
[root@rt ~]#

Send an e-mail to rt.

I use this code but dosen’t work, and don’t know why…, the code is:

$self->TransactionObj->Content() =~ /Precio: (.*) /i

That’s my scrip on rt 3.8.7

Condition: On Create
Action: User Define
Template: Global Template Blank
Stage: Transaction Stage

Custom action preparation code:

my $precio=0;

if ($self->TransactionObj->Content() =~ /Precio: (.*) /i ) {
$precio=$1
}

$RT::Logger->debug("Que es esto? " . $self->TransactionObj->Content() );

$self->TicketObj->AddCustomFieldValue( Field => ‘Precio’, Value => $precio );

return 1;

Custom action cleanup code:

my $funcionario;
$funcionario=“”;

if ($self->TicketObj->FirstCustomFieldValue(‘Precio’) le 200){
$funcionario=“cfigueroa”;
} else {
$funcionario=“msilva”;
}

$self->TicketObj->SetOwner($funcionario,‘Give’);
$self->TicketObj->SetQueue(“General”);

return 1;

Thanks in advance…

Pablo

2

hi,

check that
http://wiki.bestpractical.com/view/ExtractCustomFieldValues

For me it works fine.

-bjoernAm 22.05.2010 17:31, schrieb Pablo Silva:

Hi!, I would like to parse the issue Ticket on the Create event,
because inside the e-mail i need to search word Precio and to get the
Value, for Example:

[root@rt ~]# mail rt-compras@rt.osa.cl
Subject: Test

Bla bla

Precio: 2000

.
Cc:
[root@rt ~]#

Send an e-mail to rt.

I use this code but dosen’t work, and don’t know why…, the code is:

$self->TransactionObj->Content() =~ /Precio: (.*) /i

That’s my scrip on rt 3.8.7

Condition: On Create
Action: User Define
Template: Global Template Blank
Stage: Transaction Stage

Custom action preparation code:

my $precio=0;

if ($self->TransactionObj->Content() =~ /Precio: (.*) /i ) {
$precio=$1
}

$RT::Logger->debug("Que es esto? " . $self->TransactionObj->Content() );

$self->TicketObj->AddCustomFieldValue( Field => ‘Precio’, Value => $precio );

return 1;

Custom action cleanup code:

my $funcionario;
$funcionario=“”;

if ($self->TicketObj->FirstCustomFieldValue(‘Precio’) le 200){
$funcionario=“cfigueroa”;
} else {
$funcionario=“msilva”;
}

$self->TicketObj->SetOwner($funcionario,‘Give’);
$self->TicketObj->SetQueue(“General”);

return 1;

Thanks in advance…

Pablo

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

Yes, now works!!, where I can find documentation about methods and
object more ilustrative…?, because it’s not easy to read the perldoc
xxx.pm, there’s some tutorial for to learn about object’s, methods?

Thanks in advance!
-PabloOn Sat, May 22, 2010 at 12:11 PM, Bjoern Schulz bjoern.schulz@desy.de wrote:

hi,

check that
http://wiki.bestpractical.com/view/ExtractCustomFieldValues

For me it works fine.

-bjoern

Am 22.05.2010 17:31, schrieb Pablo Silva:

Hi!, I would like to parse the issue Ticket on the Create event,
because inside the e-mail i need to search word Precio and to get the
Value, for Example:

[root@rt ~]# mail rt-compras@rt.osa.cl
Subject: Test

Bla bla

Precio: 2000

.
Cc:
[root@rt ~]#

Send an e-mail to rt.

I use this code but dosen’t work, and don’t know why…, the code is:

$self->TransactionObj->Content() =~ /Precio: (.*) /i

That’s my scrip on rt 3.8.7

Condition: On Create
Action: User Define
Template: Global Template Blank
Stage: Transaction Stage

Custom action preparation code:

my $precio=0;

if ($self->TransactionObj->Content() =~ /Precio: (.*) /i ) {
$precio=$1
}

$RT::Logger->debug("Que es esto? " . $self->TransactionObj->Content() );

$self->TicketObj->AddCustomFieldValue( Field => ‘Precio’, Value =>
$precio );

return 1;

Custom action cleanup code:

my $funcionario;
$funcionario=“”;

if ($self->TicketObj->FirstCustomFieldValue(‘Precio’) le 200){
$funcionario=“cfigueroa”;
} else {
$funcionario=“msilva”;
}

$self->TicketObj->SetOwner($funcionario,‘Give’);
$self->TicketObj->SetQueue(“General”);

return 1;

Thanks in advance…

Pablo

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

check that:

http://wiki.bestpractical.com/view/ClassObjectsMethods
http://wiki.bestpractical.com/view/GlobalObjects
http://wiki.bestpractical.com/view/ObjectModel

or try one of the great bps training sessions with jesse.

-bjoernAm 24.05.2010 02:43, schrieb Pablo Silva:

Yes, now works!!, where I can find documentation about methods and
object more ilustrative…?, because it’s not easy to read the perldoc
xxx.pm, there’s some tutorial for to learn about object’s, methods?

Thanks in advance!
-Pablo

On Sat, May 22, 2010 at 12:11 PM, Bjoern Schulzbjoern.schulz@desy.de wrote:

hi,

check that
http://wiki.bestpractical.com/view/ExtractCustomFieldValues

For me it works fine.

-bjoern

Am 22.05.2010 17:31, schrieb Pablo Silva:

Hi!, I would like to parse the issue Ticket on the Create event,
because inside the e-mail i need to search word Precio and to get the
Value, for Example:

[root@rt ~]# mail rt-compras@rt.osa.cl
Subject: Test

Bla bla

Precio: 2000

.
Cc:
[root@rt ~]#

Send an e-mail to rt.

I use this code but dosen’t work, and don’t know why…, the code is:

$self->TransactionObj->Content() =~ /Precio: (.*) /i

That’s my scrip on rt 3.8.7

Condition: On Create
Action: User Define
Template: Global Template Blank
Stage: Transaction Stage

Custom action preparation code:

my $precio=0;

if ($self->TransactionObj->Content() =~ /Precio: (.*) /i ) {
$precio=$1
}

$RT::Logger->debug("Que es esto? " . $self->TransactionObj->Content() );

$self->TicketObj->AddCustomFieldValue( Field => ‘Precio’, Value =>
$precio );

return 1;

Custom action cleanup code:

my $funcionario;
$funcionario=“”;

if ($self->TicketObj->FirstCustomFieldValue(‘Precio’) le 200){
$funcionario=“cfigueroa”;
} else {
$funcionario=“msilva”;
}

$self->TicketObj->SetOwner($funcionario,‘Give’);
$self->TicketObj->SetQueue(“General”);

return 1;

Thanks in advance…

Pablo

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com