Trouble getting Relationship Charts to render correctly in RT 3.8.1

Hello,

Fresh off the Training class yesterday with Jesse I realized that my new
RT 3.8.1 install isn’t rendering the relationship graphs correctly. I
am able to see the graph link but it only displays a simple B&W graph,
when I select the various parameter checkboxes, I get nothing, and I get
several errors in /var/log/messages like this:

RT: Couldn’t find property handler for ‘CF’ and 'Type of Request’
subkeys (/opt/rt3/bin/…/lib/RT/Graph/Tickets.pm:207)

RT: Couldn’t find property handler for ‘ReferredToBy’ and ‘’ subkeys
(/opt/rt3/bin/…/lib/RT/Graph/Tickets.pm:207)

RT: Couldn’t find property handler for ‘RefersTo’ and ‘’ subkeys
(/opt/rt3/bin/…/lib/RT/Graph/Tickets.pm:207)

I searched the list and found this link
http://www.gossamer-threads.com/lists/rt/users/77362?search_string=ticke
t%20graph;#77362
<http://www.gossamer-threads.com/lists/rt/users/77362?search_string=tick
et%20graph;%2377362> , so I tried installing perl-Graphviz, building
from source, via yum, all with no avail. I am running Centos 5.2
x86_64. Anybody have any ideas?

Thanks in advance

Sean McCreadie

IT Support

Canyon Partners, LLC

310 272 1764

I’m seeing exactly the same problem with our test migration to 3.8.1 - did
you manage to resolve this?

Sean McCreadie wrote:

RT: Couldn’t find property handler for ‘CF’ and 'Type of Request’
subkeys (/opt/rt3/bin/…/lib/RT/Graph/Tickets.pm:207)

View this message in context: http://www.nabble.com/Trouble-getting-Relationship-Charts-to-render-correctly-in-RT-3.8.1-tp20169544p20305126.html

Can not reproduce this. Can you share more info about your setup?
Apache version, perl version, mod_perl or fcgi and other things?On Mon, Nov 3, 2008 at 6:47 PM, abaumbro abaumbro@canada.com wrote:

I’m seeing exactly the same problem with our test migration to 3.8.1 - did
you manage to resolve this?

Sean McCreadie wrote:

RT: Couldn’t find property handler for ‘CF’ and 'Type of Request’
subkeys (/opt/rt3/bin/…/lib/RT/Graph/Tickets.pm:207)


View this message in context: http://www.nabble.com/Trouble-getting-Relationship-Charts-to-render-correctly-in-RT-3.8.1-tp20169544p20305126.html
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Best regards, Ruslan.

We’re running:

  • Apache 2.2.3
  • Perl 5.8.8
  • mod_perl 2.02
  • GraphViz 2.02
  • GD 2.41
  • GD::Image 2.27
  • mysql 5.0.32

This is a test migration from RT 3.4.5 - we did do the double-step database
upgrade, and aren’t experiencing any other problems. The symptoms are
exactly as identified by Sean McCreadie.

Anything else you need to know?

Alan.

Ruslan Zakirov-2 wrote:

Can not reproduce this. Can you share more info about your setup?
Apache version, perl version, mod_perl or fcgi and other things?

View this message in context: http://www.nabble.com/Trouble-getting-Relationship-Charts-to-render-correctly-in-RT-3.8.1-tp20169544p20325321.html