Here is the raw error when I try to create a new
ticket:
RT::CustomField::MatchPattern Unimplemented in
HTML::Mason::Commands.
(/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
line 65)
Trace begun at
/usr/share/perl5/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception(‘RT::CustomField::MatchPattern
Unimplemented in HTML::Mason::Commands.
(/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
line 65) ^J’) called at
/usr/share/perl5/DBIx/SearchBuilder/Record.pm line 495
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::CustomField=HASH(0x8324654)’,
undef) called at
/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
line 65
HTML::Mason::Commands::ANON(‘CustomFields’,
‘RT::CustomFields=HASH(0x9af2760)’, ‘ARGSRef’,
‘HASH(0x960f230)’) called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x83240c0)’,
‘CustomFields’, ‘RT::CustomFields=HASH(0x9af2760)’,
‘ARGSRef’, ‘HASH(0x960f230)’) called at
/usr/share/perl5/HTML/Mason/Request.pm line 1251
eval {…} at /usr/share/perl5/HTML/Mason/Request.pm
line 1246
HTML::Mason::Request::comp(undef, undef,
‘CustomFields’, ‘RT::CustomFields=HASH(0x9af2760)’,
‘ARGSRef’, ‘HASH(0x960f230)’) called at
/usr/share/request-tracker3.6/html/Ticket/Create.html
line 247
HTML::Mason::Commands::ANON(‘Queue’, 4, ‘Queue’,
4) called at /usr/share/perl5/HTML/Mason/Component.pm
line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x97fa2f0)’,
‘Queue’, 4, ‘Queue’, 4) called at
/usr/share/perl5/HTML/Mason/Request.pm line 1256
eval {…} at /usr/share/perl5/HTML/Mason/Request.pm
line 1246
HTML::Mason::Request::comp(undef, undef, undef,
‘Queue’, 4, ‘Queue’, 4) called at
/usr/share/perl5/HTML/Mason/Request.pm line 915
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)’,
‘Queue’, 4) called at
/usr/share/request-tracker3.6/html/autohandler line
279
HTML::Mason::Commands::ANON(‘Queue’, 4) called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x87f0858)’,
‘Queue’, 4) called at
/usr/share/perl5/HTML/Mason/Request.pm line 1251
eval {…} at /usr/share/perl5/HTML/Mason/Request.pm
line 1246
HTML::Mason::Request::comp(undef, undef, undef,
‘Queue’, 4) called at
/usr/share/perl5/HTML/Mason/Request.pm line 460
eval {…} at /usr/share/perl5/HTML/Mason/Request.pm
line 460
eval {…} at /usr/share/perl5/HTML/Mason/Request.pm
line 412
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)’)
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm
line 165
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)’)
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm
line 832
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x924cc4c)’,
‘Apache=SCALAR(0x8c24b30)’) called at
/usr/share/request-tracker3.4/libexec/webmux.pl line
124
eval {…} at
/usr/share/request-tracker3.4/libexec/webmux.pl line
124
RT::Mason::handler(‘Apache=SCALAR(0x8c24b30)’) called
at /dev/null line 0
eval {…} at /dev/null line 0
Ok. It looks like something didn’t upgrade
properly. Can’t help you on
the Debian upgrade since I always go from source and
haven’t touched
Debian in years.
It may help to search the lists in a slightly more
friendly fashion,
such as Carbon60: Managed Cloud Services
Joshua Speer wrote:
I ran the commands from the README output is
below:
/opt/rt3/sbin/rt-setup-database --action schema
–datadir etc/upgrade/
/opt/rt3/sbin/rt-setup-database --action
acl
–datadir etc/upgrade/
/opt/rt3/sbin/rt-setup-database --action
insert
–datadir etc/upgrade/
Clear mason cache dir:
rm -fr /opt/rt3/var/mason_data/obj
/usr/sbin/rt-setup-database-3.6 --action schema
–datadir /etc/request-tracker3.6/upgrade/3.5.1
Creating database schema.
Couldn’t find schema file for mysql
/usr/sbin/rt-setup-database-3.6 --action acl
–datadir /etc/request-tracker3.6/upgrade/3.5.1
Couldn’t find ACLS for mysql in
/etc/request-tracker3.6/upgrade/3.5.1
rt:/usr/share/request-tracker3.6#
/usr/sbin/rt-setup-database-3.6 --action insert
–datadir /etc/request-tracker3.6/upgrade/3.5.1
Creating predefined searches…1.2.3.done.
Done setting up database content.
rm -rf
/var/cache/request-tracker3.6/mason_data/obj
apachectl restart
Thanks,
Josh
— Drew Barnes barnesaw@ucrwcu.rwc.uc.edu
wrote:
Did you run all of the upgrade scripts on the
database?
Joshua Speer wrote:
I have been running RT3.4, and just upgraded to
RT3.6
using the instructions. However when looking at
tickets, I am getting some errors. I did rm the
mason/obj directory a few times. I am running
debian,
and upgraded all packages with apt-get upgrade,
and
then installed the rt3.6 update.
Examples:
HTTP/1.1 200 OK Date: Tue, 11 Dec 2007 18:05:58
GMT
Server: Apache/1.3.34 (Debian) mod_perl/1.29
Pragma:
no-cache Cache-control: no-cache Keep-Alive:
timeout=15, max=95 Connection: Keep-Alive,
Keep-Alive
Transfer-Encoding: chunked, chunked
Content-Type:
text/html; charset=iso-8859-1
System error
error: RT::Reminders Unimplemented in
HTML::Mason::Commands.
(/usr/share/request-tracker3.6/html/Ticket/Elements/Reminders
line 58)
context:
…
491: else {
492: my ( $package, $filename, $line );
493: ( $package, $filename, $line ) = caller;
494:
495: die “$AUTOLOAD Unimplemented in $package.
($filename line $line) \n”;
496: }
497:
498: }
499:
…
code stack:
/usr/share/perl5/DBIx/SearchBuilder/Record.pm:495
/usr/share/request-tracker3.6/html/Ticket/Elements/Reminders:58
/usr/share/request-tracker3.6/html/Ticket/Elements/ShowSummary:77
/usr/share/request-tracker3.6/html/Widgets/TitleBox:49
/usr/share/request-tracker3.6/html/Ticket/Elements/ShowSummary:80
/usr/share/request-tracker3.6/html/Ticket/Display.html:56
/usr/share/request-tracker3.6/html/Widgets/TitleBox:49
/usr/share/request-tracker3.6/html/Ticket/Display.html:57
/usr/share/request-tracker3.6/html/autohandler:279
There is no raw error.
HTTP/1.1 200 OK Date: Tue, 11 Dec 2007 18:10:40
GMT
Server: Apache/1.3.34 (Debian) mod_perl/1.29
Pragma:
no-cache Cache-control: no-cache Keep-Alive:
timeout=15, max=96 Connection: Keep-Alive,
Keep-Alive
Transfer-Encoding: chunked, chunked
Content-Type:
text/html; charset=iso-8859-1
System error
error: RT::CustomField::LinkValueTo
Unimplemented
in
HTML::Mason::Commands.
(/usr/share/request-tracker3.6/html/Elements/ShowCustomFields
line 56)
context:
…
491: else {
492: my ( $package, $filename, $line );
493: ( $package, $filename, $line ) = caller;
=== message truncated ===
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