Trouble adding custom portlet

RT Users
1

Hi everyone, I am having some trouble adding additional portlets to my RT server. I’ve created the required mason files in /opt/rt5/local/html/Elements and updated the RT_Siteconfig.pm file with the following lines:

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar
   MyAdminQueues MySupportQueues MyReminders
   RefreshHomepage NewPortlet1 NewPortlet2)]);

The NewPortlet1 is working but not NewPortlet2 and I receive the following error message in my apache log:

Change of config option 'HomepageComponents' at /opt/rt5/etc/RT_SiteConfig.pm line 55 has been overridden by the config setting from the database.

Environment:
RT 5.0.0
Ubuntu 18.04 LTS

Im not sure what changes I would need to make in the database as I thought the RT_SiteConfig.pm file was intended for making modifications.

2

RT 5 allows for setting config via the web UI, Admin->Tools->System configuration. That warning is telling you that the value being read is not from the file system but the config set in the web UI

3

Ok thank you! is there a way to change this, or since I made changes from the web interface prior I’m stuck?

4

I “hacked” some of our RT5.x installations so that they have an extra config option that says where to get other config items from, as we found that the web UI was a bit of a pain for the way our team works, and much prefered the old RT4.x file based RT_SiteConfig.pm set up. The patch is in that post if you’d find it useful to go back to using the filesystem based configs.