Tree queue

RT Users
1

Hi,

Is there a way to create tree queue.
We will have to manage hundreds of queue and we realy need a tree.

Thank’s for your answer.

Alain

2

Hi,

I’ve wrote a bit of code in order to have inheritance in queues;
this could help you having hundreds of queues and manage them by using a
tree.

Tell me if you’re interested.
Things inherited :

  • CF,
  • group rights,
  • templates.

Not inherited (but could be, actually it’s a choice) : scrips

Le 17/06/2015 08:37, Alain Le Drezen a écrit :

Hi,

Is there a way to create tree queue.
We will have to manage hundreds of queue and we realy need a tree.

Thank’s for your answer.

Alain

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
emanganneau@easter-eggs.com - http://www.easter-eggs.com

3

Hi,

I’ve wrote a bit of code in order to have inheritance in queues;
this could help you having hundreds of queues and manage them by using
a tree.

Tell me if you’re interested.
Things inherited :

  • CF,
  • group rights,
  • templates.

Not inherited (but could be, actually it’s a choice) : scrips
I’m not the OP but I’m interested in it. Have trying to fit some
processes of ours into RT but having inheritance would probably make it
practical.

TIA,

Joop

4

Sounds very intriguing to me too. So color me interested :slight_smile:

Regards,

Aaron Guise

Hi,

I’ve wrote a bit of code in order to have inheritance in queues;
this could help you having hundreds of queues and manage them by using a
tree.

Tell me if you’re interested.
Things inherited :

  • CF,
  • group rights,
  • templates.

Not inherited (but could be, actually it’s a choice) : scrips

Le 17/06/2015 08:37, Alain Le Drezen a écrit :

Hi,

Is there a way to create tree queue.
We will have to manage hundreds of queue and we realy need a tree.

Thank’s for your answer.

Alain

–
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
emanganneau@easter-eggs.com - http://www.easter-eggs.com

5

Ok, here it comes.
Be gentle, for I was discovering RT by the time :slight_smile:

There is still a pb : for CFs ans scrip you have to set “Apply to”
because the General case wont work, unless you make your queue inherits
from General.

I use Attributes to store data (parents) because one of the goal was to
make the less change to the core.

Comments welcome !

Regards,Le 29/07/2015 02:42, Aaron Guise a écrit :

Sounds very intriguing to me too. So color me interested :slight_smile:

Regards,

Aaron Guise

*07 850 3231
027 704 5306
aaron@guise.net.nz <mailto:aaron@guise.net.nz>
*
<http://nz.linkedin.com/pub/aaron-guise/35/953/b86>

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
emanganneau@easter-eggs.com - http://www.easter-eggs.com

queue_inheritance.tgz (3.23 KB)

6

Forgot share/html/Admin/Queues/Modify.html

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
emanganneau@easter-eggs.com - http://www.easter-eggs.com

Modify.html (10.5 KB)

7

Found a bug in Record_Local.pm, leading misbehavior of Articles and Topics.

Here is the code.Le 29/07/2015 06:21, Emmanuel Manganneau a écrit :

Forgot share/html/Admin/Queues/Modify.html

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
emanganneau@easter-eggs.com - http://www.easter-eggs.com

Record_Local.pm (2.16 KB)