Hello All,
I was wondering if there was a way to tracker a transaction of a ticket.
Here is the scenario I’m referring to.
The ticket is assigned an owner and then the owner reassigning the ticket.
This is recorded as a “Given” transaction in RT.
I would love a way to track these types of transactions.
I hope this makes sense.
Thx.
-Jesse
Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
Hello All,
I was wondering if there was a way to tracker a transaction of a ticket.
Here is the scenario I’m referring to.The ticket is assigned an owner and then the owner reassigning the ticket.
This is recorded as a “Given” transaction in RT.I would love a way to track these types of transactions.
Track in what context?
You can get at the data via the API.
-m
Hello Matt,
I want to have a report or a list of tickets showing if the original owner
reassigns a ticket to another co-worker.
I will look in to the API.
thx.
-Jesse
Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
Jesse@bywatersolutions.comOn Tue, Jun 14, 2016 at 3:19 PM, Matt Zagrabelny mzagrabe@d.umn.edu wrote:
On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto jesse@bywatersolutions.com wrote:
Hello All,
I was wondering if there was a way to tracker a transaction of a ticket.
Here is the scenario I’m referring to.The ticket is assigned an owner and then the owner reassigning the
ticket.
This is recorded as a “Given” transaction in RT.I would love a way to track these types of transactions.
Track in what context?
You can get at the data via the API.
-m
Le 14/06/2016 21:33, Jesse Maseto a �crit :
Hello Matt,
I want to have a report or a list of tickets showing if the original
owner reassigns a ticket to another co-worker.
there is no direct webui access to such information, but you can create
a customfield to record your need through a scrip (and a script using RT
API for backlog), you will then be able to make graphs/reports based on
this CF.