Transaction custom field not showing in Incident

RT Users
1

Hi,

I created a Ticket transactions custom field named “Notification” and applied to the “Incidents” queue of RTIR.
However, it is not shown in the page when I try to “Reply” or “Comment” to ticket. I add “Modify custom field” and “
See custom fields” privileges to everyone and it is still not shown.

To test, I applied the field to the queue “General” and the field is shown correctly on the “Reply” page. I searched
in the mailing list and somebody said RTIR queues are special. Is there anyway I can enable the transaction custom
field in “Incidents” queue?

Thanks,
Qiao

2

I created a Ticket transactions custom field named “Notification” and applied to the “Incidents” queue of RTIR.
However, it is not shown in the page when I try to “Reply” or “Comment” to ticket. I add “Modify custom field” and "
See custom fields" privileges to everyone and it is still not shown.

To test, I applied the field to the queue “General” and the field is shown correctly on the “Reply” page. I searched
in the mailing list and somebody said RTIR queues are special. Is there anyway I can enable the transaction custom
field in “Incidents” queue?

Unfortunately - the Reply page in RTIR predates Transaction Custom
Fields and was never updated to include them.

I thought there was a feature ticket open about this, but I can’t find it.

-kevin

3

I created a Ticket transactions custom field named “Notification” and applied to the “Incidents” queue of RTIR.
However, it is not shown in the page when I try to “Reply” or “Comment” to ticket. I add “Modify custom field” and "
See custom fields" privileges to everyone and it is still not shown.

To test, I applied the field to the queue “General” and the field is shown correctly on the “Reply” page. I searched
in the mailing list and somebody said RTIR queues are special. Is there anyway I can enable the transaction custom
field in “Incidents” queue?

Unfortunately - the Reply page in RTIR predates Transaction Custom
Fields and was never updated to include them.

I thought there was a feature ticket open about this, but I can’t find it.

This is implemented in RTIR 3.0.0rc1 that is also port of RTIR over RT4.

-kevin

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