Hello,
I’m using correspondence template and “On Correspond Notify Requestors and
Ccs” scrip for notify requestors when incident is resolved. but requestor
receive only :
Transaction appears to have no content.
when i send comment all is fine. This issue occurre only when i send
message to requestor.
some ideas ?
My immediate thought is a rights problem. If you go to Admin > Global >
Group Rights, click the Requestors group, and find the rights for the
transactions you’re sending, are they enabled? Same for the group(s) to
which the requestor belongs. That is, can the requestor, at some level,
view comments, view ticket, etc? I don’t know how rights interact with
email notifications, but it’s worth checking. Of course, if you’ve modified
that script, you may want to revert to the original one just to see if
yours has a bug.On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA claudeduma@gmail.com wrote:
Hello,
I’m using correspondence template and “On Correspond Notify Requestors and
Ccs” scrip for notify requestors when incident is resolved. but requestor
receive only :Transaction appears to have no content.
when i send comment all is fine. This issue occurre only when i send
message to requestor.some ideas ?
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
- Los Angeles - January 9-11 2017
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Hi Alex,
Thank you for your answer.
I have give all right necessery for requestor but i got same issue.
I have not modified the scrip.2016-12-15 22:06 GMT+01:00 Alex Hall ahall@autodist.com:
My immediate thought is a rights problem. If you go to Admin > Global >
Group Rights, click the Requestors group, and find the rights for the
transactions you’re sending, are they enabled? Same for the group(s) to
which the requestor belongs. That is, can the requestor, at some level,
view comments, view ticket, etc? I don’t know how rights interact with
email notifications, but it’s worth checking. Of course, if you’ve modified
that script, you may want to revert to the original one just to see if
yours has a bug.On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA claudeduma@gmail.com wrote:
Hello,
I’m using correspondence template and “On Correspond Notify Requestors
and
Ccs” scrip for notify requestors when incident is resolved. but requestor
receive only :Transaction appears to have no content.
when i send comment all is fine. This issue occurre only when i send
message to requestor.some ideas ?
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
- Los Angeles - January 9-11 2017
–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com