We are using RT 3.8.8 on Ubuntu 10.04.
We are looking for a simple way to track how our tickets are being created.
Right now tickets get created in any number of way:
- User e-mails problem directly to RT
- User calls the Help Desk and we enter a ticket on their behalf
- User uses RT web interface to create ticket themselves
We would like to be able to easily track that and look at the end of the
month and say “Oh, 300 tickets were created through the web interface, but
only 100 were done via e-mail”.
Does anybody have any strategies for this?
Asst. Network Admin/Systems Specialist