Told

RT Users
1

There’s a datetime field in the Tickets table called ‘Told’. What does
it mean? I don’t find a description of this documented anywhere. I
know that it is set by clicking ‘Last Contact’ on the Ticket page, but
it isn’t clear to me what the purpose of this field is. Can somebody
explain? Thanks!

David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner – Small Business Specialist

Director of Technical Services
Direct: (415) 869 2991
Technical Support Hotline: (415) 979 9285
CLICK HERE FOR ONLINE SUPPORT

2

At Sunday 7/30/2006 01:14 AM, David Smithson wrote:

There’s a datetime field in the Tickets table called ‘Told’. What does
it mean? I don’t find a description of this documented anywhere. I
know that it is set by clicking ‘Last Contact’ on the Ticket page, but
it isn’t clear to me what the purpose of this field is. Can somebody
explain? Thanks!

David Smithson

Told is intended to be the last time the client (requestor) was
contacted. It’s set automatically when you add a reply to the ticket.

Steve