"Told" in searches

RT Users
1

Shouldn’t “Told > ‘48 hours ago’” return the tickets that have NEVER
even been “Told”?

It doesn’t as far as I can see.

I’m failing to find a way to search for tickets that have never been told.

RT 4.2.3.

Thoughts?

Jeff Blaine
kickflop.net
PGP/GnuPG Key ID: 0x0C8EDD02

2

If a ticket has never been told, then logically it can’t have been told
within the past 48 hours.

The following search should do what you want:

(Told = 0 OR Told > ‘48 hours ago’)On 24 July 2014 05:31, Jeff Blaine jblaine@kickflop.net wrote:

Shouldn’t “Told > ‘48 hours ago’” return the tickets that have NEVER
even been “Told”?

It doesn’t as far as I can see.

I’m failing to find a way to search for tickets that have never been told.

RT 4.2.3.

Thoughts?

–
Jeff Blaine
kickflop.net
PGP/GnuPG Key ID: 0x0C8EDD02

RT Training - Boston, September 9-10
http://bestpractical.com/training

3

Shouldn’t “Told > ‘48 hours ago’” return the tickets that have NEVER
even been “Told”?

It doesn’t as far as I can see.

I’m failing to find a way to search for tickets that have never been told.

RT 4.2.3.

The last upgrading bulletpoint here seems relevant
http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html#___top

Told IS NULL appears to do what you asked for (although not what your
TicketSQL expressed).

-kevin