(Comments are inline)On Tue, 8 Feb 2005, Jesse Vincent wrote:
On Tue, Feb 08, 2005 at 01:00:56PM +0000, Sam Stickland wrote:
We’re looking to use RT more extensively inside of our company, largely
for the tracking of new installs and the like. We’d like to be able to
create a custom todo list on the creation of a ticket; effectively a
selection of checkboxes with task items next to them.
It would be nice if tickets could have variable number of task items
depending on the nature of the ticket, but we’d settle for a hardcoded
number if there’s a signifigantly large amount of work involved.
The standard custom fields don’t seem to able to handle this sort of
complexity, so I guess it’s time to put my programmer hat on? Is this a
feasible additional to RT, or will it not sit will with it’s design? Has
anyone got any pointers on where to start, or to similar projects?
This is a project I actually specced for a customer last week, so
there’s a reasonable chance it might just magically appear in the
While I don’t have a budget to entice you into doing this, is there any
chance you could give an idea of timescales, and I’m happy to take a rough
estimation off list. I’ve got a programming itch I’m eager to scratch now,
but I’d hate to be duplicating effort. It’s nothing I’d ever attempt to
hold you to
To the other people that responded:
Yes, the tasks/todo list can be radically different per ticket, but they
are classed as ‘install’ tickets. The pre/post-task addition looks like it
can go some way to improving our workflow for larger tasks, but many of
the smaller ones would still need a basic checklist.