Tmp directory consuming all my disk space

RT Users
1

Hi all,

I am using rt-4.0.10 with apache and I just realized that apache is
creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh,
… in /tmp directory which are filling up my disk space.

Is it safe to remove all this temporary files/directories? is there a way
to tell RT to remove this tmp files periodically?

I hope someone can help.

Thanks,
Maria

2

Hi all,

I am using rt-4.0.10 with apache and I just realized that apache is
creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh,
… in /tmp directory which are filling up my disk space.

Is it safe to remove all this temporary files/directories? is there a way
to tell RT to remove this tmp files periodically?

We treat such situations as a bug and fix them. Can you show us your RT
site config (w/o passwords)?

I hope someone can help.

Thanks,
Maria

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.

3

Sure! Here you are: RT_SiteConfig.pm

Set($Organization, “company.com”);

Set($DatabaseHost, “localhost”);
Set($DatabaseRTHost, “localhost”);

Set($DatabasePort, “3306”);

Set($DatabaseUser, “user”);

Set($DatabasePassword, “psw”);

Set($DatabaseName, “rt4”);

Set($DatabaseRequireSSL, undef);

Set($WebBaseURL, “http://server.com:80”);

Set($WebPath, “”);

Set(@LexiconLanguages, qw(en));

Set($Timezone, “Europe/London”);

Set($CorrespondAddress, ‘correspond@gmail.com’);

Set($CommentAddress, ‘comment@gmail.com’);

Set(%Lifecycles,
default => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],

    defaults => {
        on_create => 'new',
        on_merge  => 'resolved',
        approved  => 'open',
        denied    => 'rejected',
        reminder_on_open     => 'open',
        reminder_on_resolve  => 'resolved',
    },

    transitions => {
        ''       => [qw(new open resolved)],

        # from   => [ to list ],
        new      => [qw(open stalled resolved rejected deleted)],
        open     => [qw(new stalled resolved rejected deleted)],
        stalled  => [qw(new open rejected resolved deleted)],
        resolved => [qw(new open stalled rejected deleted)],
        rejected => [qw(new open stalled resolved deleted)],
        deleted  => [qw(new open stalled rejected resolved)],
    },
    rights => {
        '* -> deleted'  => 'DeleteTicket',
        '* -> *'        => 'ModifyTicket',
    },
    actions => [
        'new -> open'      => {
            label  => 'Open It', # loc
            update => 'Respond',
        },
        'new -> resolved'  => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'new -> deleted'   => {
            label  => 'Delete', # loc
        },
        'open -> stalled'  => {
            label  => 'Stall', # loc
            update => 'Comment',
        },
        'open -> resolved' => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'stalled -> open'  => {
            label  => 'Open It', # loc
        },
        'resolved -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'rejected -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'deleted -> open'  => {
            label  => 'Undelete', # loc
        },
    ],
},

don’t change lifecyle of the approvals, they are not capable to deal with

custom statuses

approvals => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],

    defaults => {
        on_create => 'new',
        on_merge => 'resolved',
        reminder_on_open     => 'open',
        reminder_on_resolve  => 'resolved',
    },

    transitions => {
        ''       => [qw(new open resolved)],

        # from   => [ to list ],
        new      => [qw(open stalled resolved rejected deleted)],
        open     => [qw(new stalled resolved rejected deleted)],
        stalled  => [qw(new open rejected resolved deleted)],
        resolved => [qw(new open stalled rejected deleted)],
        rejected => [qw(new open stalled resolved deleted)],
        deleted  => [qw(new open stalled rejected resolved)],
    },
    rights => {
        '* -> deleted'  => 'DeleteTicket',
        '* -> rejected' => 'ModifyTicket',
        '* -> *'        => 'ModifyTicket',
    },
    actions => [
        'new -> open'      => {
            label  => 'Open It', # loc
            update => 'Respond',
        },
        'new -> resolved'  => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'new -> deleted'   => {
            label  => 'Delete', # loc
        },
        'open -> stalled'  => {
            label  => 'Stall', # loc
            update => 'Comment',
        },
        'open -> resolved' => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'stalled -> open'  => {
            label  => 'Open It', # loc
        },
        'resolved -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'rejected -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'deleted -> open'  => {
            label  => 'Undelete', # loc
        },
    ],
},

);

1;2013/5/13 Ruslan Zakirov ruz@bestpractical.com

On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno meugeniamg@gmail.comwrote:

Hi all,

I am using rt-4.0.10 with apache and I just realized that apache is
creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh,
… in /tmp directory which are filling up my disk space.

Is it safe to remove all this temporary files/directories? is there a way
to tell RT to remove this tmp files periodically?

We treat such situations as a bug and fix them. Can you show us your RT
site config (w/o passwords)?

I hope someone can help.

Thanks,
Maria

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
Best regards, Ruslan.

4

Hi,

Can you check content of those tmp files and send head of a file?

Set WebDomain instead of WebBaseURL. Otherwise your config is very simple.On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno meugeniamg@gmail.comwrote:

Sure! Here you are: RT_SiteConfig.pm

Set($Organization, “company.com”);

Set($DatabaseHost, “localhost”);
Set($DatabaseRTHost, “localhost”);

Set($DatabasePort, “3306”);

Set($DatabaseUser, “user”);

Set($DatabasePassword, “psw”);

Set($DatabaseName, “rt4”);

Set($DatabaseRequireSSL, undef);

Set($WebBaseURL, “http://server.com:80”);

Set($WebPath, “”);

Set(@LexiconLanguages, qw(en));

Set($Timezone, “Europe/London”);

Set($CorrespondAddress, ‘correspond@gmail.com’);

Set($CommentAddress, ‘comment@gmail.com’);

Set(%Lifecycles,
default => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],

    defaults => {
        on_create => 'new',
        on_merge  => 'resolved',
        approved  => 'open',
        denied    => 'rejected',
        reminder_on_open     => 'open',
        reminder_on_resolve  => 'resolved',
    },

    transitions => {
        ''       => [qw(new open resolved)],

        # from   => [ to list ],
        new      => [qw(open stalled resolved rejected deleted)],
        open     => [qw(new stalled resolved rejected deleted)],
        stalled  => [qw(new open rejected resolved deleted)],
        resolved => [qw(new open stalled rejected deleted)],
        rejected => [qw(new open stalled resolved deleted)],
        deleted  => [qw(new open stalled rejected resolved)],
    },
    rights => {
        '* -> deleted'  => 'DeleteTicket',
        '* -> *'        => 'ModifyTicket',
    },
    actions => [
        'new -> open'      => {
            label  => 'Open It', # loc
            update => 'Respond',
        },
        'new -> resolved'  => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'new -> deleted'   => {
            label  => 'Delete', # loc
        },
        'open -> stalled'  => {
            label  => 'Stall', # loc
            update => 'Comment',
        },
        'open -> resolved' => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'stalled -> open'  => {
            label  => 'Open It', # loc
        },
        'resolved -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'rejected -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'deleted -> open'  => {
            label  => 'Undelete', # loc
        },
    ],
},

don’t change lifecyle of the approvals, they are not capable to deal with

custom statuses

approvals => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],

    defaults => {
        on_create => 'new',
        on_merge => 'resolved',
        reminder_on_open     => 'open',
        reminder_on_resolve  => 'resolved',
    },

    transitions => {
        ''       => [qw(new open resolved)],

        # from   => [ to list ],
        new      => [qw(open stalled resolved rejected deleted)],
        open     => [qw(new stalled resolved rejected deleted)],
        stalled  => [qw(new open rejected resolved deleted)],
        resolved => [qw(new open stalled rejected deleted)],
        rejected => [qw(new open stalled resolved deleted)],
        deleted  => [qw(new open stalled rejected resolved)],
    },
    rights => {
        '* -> deleted'  => 'DeleteTicket',
        '* -> rejected' => 'ModifyTicket',
        '* -> *'        => 'ModifyTicket',
    },
    actions => [
        'new -> open'      => {
            label  => 'Open It', # loc
            update => 'Respond',
        },
        'new -> resolved'  => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'new -> deleted'   => {
            label  => 'Delete', # loc
        },
        'open -> stalled'  => {
            label  => 'Stall', # loc
            update => 'Comment',
        },
        'open -> resolved' => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'stalled -> open'  => {
            label  => 'Open It', # loc
        },
        'resolved -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'rejected -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'deleted -> open'  => {
            label  => 'Undelete', # loc
        },
    ],
},

);

1;

2013/5/13 Ruslan Zakirov ruz@bestpractical.com

On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno meugeniamg@gmail.comwrote:

Hi all,

I am using rt-4.0.10 with apache and I just realized that apache is
creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh,
… in /tmp directory which are filling up my disk space.

Is it safe to remove all this temporary files/directories? is there a
way to tell RT to remove this tmp files periodically?

We treat such situations as a bug and fix them. Can you show us your RT
site config (w/o passwords)?

I hope someone can help.

Thanks,
Maria

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
Best regards, Ruslan.

Best regards, Ruslan.

5

What I have are directories like 0QMkXkZEI3 containing the following files:
part-28302-1.txt
part-28302-2.html
part-28302-3.CSV
part-28302-4.CSV
part-28302-5.CSV

The txt file contains the content of an email. The html file seems the same
email but in html format.

What is the different between using WebDomain or WebBaseURL? What is the
reason to set WebDomain instead?

Thanks,
Maria2013/5/14 Ruslan Zakirov ruz@bestpractical.com

Hi,

Can you check content of those tmp files and send head of a file?

Set WebDomain instead of WebBaseURL. Otherwise your config is very simple.

On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno meugeniamg@gmail.comwrote:

Sure! Here you are: RT_SiteConfig.pm

Set($Organization, “company.com”);

Set($DatabaseHost, “localhost”);
Set($DatabaseRTHost, “localhost”);

Set($DatabasePort, “3306”);

Set($DatabaseUser, “user”);

Set($DatabasePassword, “psw”);

Set($DatabaseName, “rt4”);

Set($DatabaseRequireSSL, undef);

Set($WebBaseURL, “http://server.com:80”);

Set($WebPath, “”);

Set(@LexiconLanguages, qw(en));

Set($Timezone, “Europe/London”);

Set($CorrespondAddress, ‘correspond@gmail.com’);

Set($CommentAddress, ‘comment@gmail.com’);

Set(%Lifecycles,
default => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],

    defaults => {
        on_create => 'new',
        on_merge  => 'resolved',
        approved  => 'open',
        denied    => 'rejected',
        reminder_on_open     => 'open',
        reminder_on_resolve  => 'resolved',
    },

    transitions => {
        ''       => [qw(new open resolved)],

        # from   => [ to list ],
        new      => [qw(open stalled resolved rejected deleted)],
        open     => [qw(new stalled resolved rejected deleted)],
        stalled  => [qw(new open rejected resolved deleted)],
        resolved => [qw(new open stalled rejected deleted)],
        rejected => [qw(new open stalled resolved deleted)],
        deleted  => [qw(new open stalled rejected resolved)],
    },
    rights => {
        '* -> deleted'  => 'DeleteTicket',
        '* -> *'        => 'ModifyTicket',
    },
    actions => [
        'new -> open'      => {
            label  => 'Open It', # loc
            update => 'Respond',
        },
        'new -> resolved'  => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'new -> deleted'   => {
            label  => 'Delete', # loc
        },
        'open -> stalled'  => {
            label  => 'Stall', # loc
            update => 'Comment',
        },
        'open -> resolved' => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'stalled -> open'  => {
            label  => 'Open It', # loc
        },
        'resolved -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'rejected -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'deleted -> open'  => {
            label  => 'Undelete', # loc
        },
    ],
},

don’t change lifecyle of the approvals, they are not capable to deal

with

custom statuses

approvals => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],

    defaults => {
        on_create => 'new',
        on_merge => 'resolved',
        reminder_on_open     => 'open',
        reminder_on_resolve  => 'resolved',
    },

    transitions => {
        ''       => [qw(new open resolved)],

        # from   => [ to list ],
        new      => [qw(open stalled resolved rejected deleted)],
        open     => [qw(new stalled resolved rejected deleted)],
        stalled  => [qw(new open rejected resolved deleted)],
        resolved => [qw(new open stalled rejected deleted)],
        rejected => [qw(new open stalled resolved deleted)],
        deleted  => [qw(new open stalled rejected resolved)],
    },
    rights => {
        '* -> deleted'  => 'DeleteTicket',
        '* -> rejected' => 'ModifyTicket',
        '* -> *'        => 'ModifyTicket',
    },
    actions => [
        'new -> open'      => {
            label  => 'Open It', # loc
            update => 'Respond',
        },
        'new -> resolved'  => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'new -> deleted'   => {
            label  => 'Delete', # loc
        },
        'open -> stalled'  => {
            label  => 'Stall', # loc
            update => 'Comment',
        },
        'open -> resolved' => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'stalled -> open'  => {
            label  => 'Open It', # loc
        },
        'resolved -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'rejected -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'deleted -> open'  => {
            label  => 'Undelete', # loc
        },
    ],
},

);

1;

2013/5/13 Ruslan Zakirov ruz@bestpractical.com

On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno <meugeniamg@gmail.com wrote:

Hi all,

I am using rt-4.0.10 with apache and I just realized that apache is
creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh,
… in /tmp directory which are filling up my disk space.

Is it safe to remove all this temporary files/directories? is there a
way to tell RT to remove this tmp files periodically?

We treat such situations as a bug and fix them. Can you show us your RT
site config (w/o passwords)?

I hope someone can help.

Thanks,
Maria

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
Best regards, Ruslan.

–
Best regards, Ruslan.

6

What I have are directories like 0QMkXkZEI3 containing the following
files:
part-28302-1.txt
part-28302-2.html
part-28302-3.CSV
part-28302-4.CSV
part-28302-5.CSV

The txt file contains the content of an email. The html file seems the
same email but in html format.

hm. this needs investigation. If you want this thread not to disappear in
the mailing list then file a bug report to
http://issues.bespractical.comwith summary and link to this thread in
some online archive.

What is the different between using WebDomain or WebBaseURL? What is the

reason to set WebDomain instead?

The reason is that WebDomain now is not set to correct value.

http://bestpractical.com/rt/docs/latest/RT_Config.html#WebBaseURL-WebURL

Thanks,

Maria

Hi,

Can you check content of those tmp files and send head of a file?

Set WebDomain instead of WebBaseURL. Otherwise your config is very simple.

Sure! Here you are: RT_SiteConfig.pm

Set($Organization, “company.com”);

Set($DatabaseHost, “localhost”);
Set($DatabaseRTHost, “localhost”);

Set($DatabasePort, “3306”);

Set($DatabaseUser, “user”);

Set($DatabasePassword, “psw”);

Set($DatabaseName, “rt4”);

Set($DatabaseRequireSSL, undef);

Set($WebBaseURL, “http://server.com:80”);

Set($WebPath, “”);

Set(@LexiconLanguages, qw(en));

Set($Timezone, “Europe/London”);

Set($CorrespondAddress, ‘correspond@gmail.com’);

Set($CommentAddress, ‘comment@gmail.com’);

Set(%Lifecycles,
default => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],

    defaults => {
        on_create => 'new',
        on_merge  => 'resolved',
        approved  => 'open',
        denied    => 'rejected',
        reminder_on_open     => 'open',
        reminder_on_resolve  => 'resolved',
    },

    transitions => {
        ''       => [qw(new open resolved)],

        # from   => [ to list ],
        new      => [qw(open stalled resolved rejected deleted)],
        open     => [qw(new stalled resolved rejected deleted)],
        stalled  => [qw(new open rejected resolved deleted)],
        resolved => [qw(new open stalled rejected deleted)],
        rejected => [qw(new open stalled resolved deleted)],
        deleted  => [qw(new open stalled rejected resolved)],
    },
    rights => {
        '* -> deleted'  => 'DeleteTicket',
        '* -> *'        => 'ModifyTicket',
    },
    actions => [
        'new -> open'      => {
            label  => 'Open It', # loc
            update => 'Respond',
        },
        'new -> resolved'  => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'new -> deleted'   => {
            label  => 'Delete', # loc
        },
        'open -> stalled'  => {
            label  => 'Stall', # loc
            update => 'Comment',
        },
        'open -> resolved' => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'stalled -> open'  => {
            label  => 'Open It', # loc
        },
        'resolved -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'rejected -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'deleted -> open'  => {
            label  => 'Undelete', # loc
        },
    ],
},

don’t change lifecyle of the approvals, they are not capable to deal

with

custom statuses

approvals => {
initial => [ ‘new’ ],
active => [ ‘open’, ‘stalled’ ],
inactive => [ ‘resolved’, ‘rejected’, ‘deleted’ ],

    defaults => {
        on_create => 'new',
        on_merge => 'resolved',
        reminder_on_open     => 'open',
        reminder_on_resolve  => 'resolved',
    },

    transitions => {
        ''       => [qw(new open resolved)],

        # from   => [ to list ],
        new      => [qw(open stalled resolved rejected deleted)],
        open     => [qw(new stalled resolved rejected deleted)],
        stalled  => [qw(new open rejected resolved deleted)],
        resolved => [qw(new open stalled rejected deleted)],
        rejected => [qw(new open stalled resolved deleted)],
        deleted  => [qw(new open stalled rejected resolved)],
    },
    rights => {
        '* -> deleted'  => 'DeleteTicket',
        '* -> rejected' => 'ModifyTicket',
        '* -> *'        => 'ModifyTicket',
    },
    actions => [
        'new -> open'      => {
            label  => 'Open It', # loc
            update => 'Respond',
        },
        'new -> resolved'  => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'new -> deleted'   => {
            label  => 'Delete', # loc
        },
        'open -> stalled'  => {
            label  => 'Stall', # loc
            update => 'Comment',
        },
        'open -> resolved' => {
            label  => 'Resolve', # loc
            update => 'Comment',
        },
        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Respond',
        },
        'stalled -> open'  => {
            label  => 'Open It', # loc
        },
        'resolved -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'rejected -> open' => {
            label  => 'Re-open', # loc
            update => 'Comment',
        },
        'deleted -> open'  => {
            label  => 'Undelete', # loc
        },
    ],
},

);

1;

Hi all,

I am using rt-4.0.10 with apache and I just realized that apache is
creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh,
… in /tmp directory which are filling up my disk space.

Is it safe to remove all this temporary files/directories? is there a
way to tell RT to remove this tmp files periodically?

We treat such situations as a bug and fix them. Can you show us your RT
site config (w/o passwords)?

I hope someone can help.

Thanks,
Maria

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
Best regards, Ruslan.

–
Best regards, Ruslan.

Best regards, Ruslan.