I’m using the RT default, which appears to pull the information from
my $zone = “UTC”;
if -f “/etc/timezone”;
And /etc/timezone exists and is set correctly. I can just set the actual
value in this file, but I’m still not sure why this doesn’t work.On Sat, Nov 19, 2016 at 1:17 AM, Landon Stewart firstname.lastname@example.org wrote:
On Nov 18, 2016, at 11:40 AM, Alex Hall email@example.com wrote:
I have the timezone set in SiteConfig how it came by default, and
/etc/timezone on my server is correct. Yet, I’ve just noticed that times in
RT are GMT, not Eastern like they should be. I only just noticed this, but
I’m told it has been an ongoing problem. That means I don’t know what I
might have changed, or when.
Is there more to the timezone than letting RT pick it up from
/etc/timezone? Do I need to worry about setting MySQL somehow? The file is
644, so is readable by everyone. Thanks.
This is probably already set in the shipped configuration in
etc/RT_Config.pm as follows but you can override it in etc/RT_SiteConfig.pm
$Timezone is the default timezone, used to convert times
entered by users into GMT, as they are stored in the database, and back
users can override this. It should be set to a timezone
recognized by your server.
Lead Analyst - Abuse and Security Management
Automatic Distributors, IT department