Timezone questions/Setting timezone for RT_System

Hi all–

I have some problems with timezones and two immediate questions:

  • is it true that all SetXXX methods of the Ticket class expect the time
    in GMT (and do not use the $Timezone configuration to convert to GMT internally)?

  • Is there a way to have RT using local time for the log messages? lib/RT.pm
    seems to make that impossible since it uses gmtime( time() ) to create the
    time string for the log entry.
    Before I change the sources, I’d like to know if there is a way to configure this.

  • Is it possible to set a user’s time zone? My RT users work in different time zones
    and it would be nice if everyone would see the times in the Web-UI in her own

Thanks for any help.


Jan Algermissen http://www.topicmapping.com
Consultant & Programmer http://www.gooseworks.org