TimeWorkedReport.html

RT Users
1

Hello List,

Does anyone know if it’s possible to adjust this script (found in the
wiki) to display te requestor information ? It mentions the creator ,
wich in most cases is fine, but when our agents create a ticket on
behalf of a customer, the agent is the creator what results in the
script displaying the time but the customer is our agent.
I think this could be a nice add-on for this script, but i lack the
knowledge in doing this.

Any help would be greatly appreciated. Other suggestions for reporting
tools also.

thanks in advance,

Regards

Mayk

2

Mayk,

You’d have to modify the code that produces the report. I modified it to
alter the “SuperUser” requirement to show ALL ticket owners (in a Queue) to
require membership in a management group instead.

Hope his helps.

KennOn Mon, Sep 17, 2012 at 8:31 AM, Mayk Backus backus@nlcom.nl wrote:

Hello List,

Does anyone know if it’s possible to adjust this script (found in the
wiki) to display te requestor information ? It mentions the creator , wich
in most cases is fine, but when our agents create a ticket on behalf of a
customer, the agent is the creator what results in the script displaying
the time but the customer is our agent.
I think this could be a nice add-on for this script, but i lack the
knowledge in doing this.

Any help would be greatly appreciated. Other suggestions for reporting
tools also.

thanks in advance,

Regards

Mayk

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