TimeWorkedReport.html

Hello List,

Does anyone know if it’s possible to adjust this script (found in the
wiki) to display te requestor information ? It mentions the creator ,
wich in most cases is fine, but when our agents create a ticket on
behalf of a customer, the agent is the creator what results in the
script displaying the time but the customer is our agent.
I think this could be a nice add-on for this script, but i lack the
knowledge in doing this.

Any help would be greatly appreciated. Other suggestions for reporting
tools also.

thanks in advance,

Regards

Mayk

Mayk,

You’d have to modify the code that produces the report. I modified it to
alter the “SuperUser” requirement to show ALL ticket owners (in a Queue) to
require membership in a management group instead.

Hope his helps.

KennOn Mon, Sep 17, 2012 at 8:31 AM, Mayk Backus backus@nlcom.nl wrote:

Hello List,

Does anyone know if it’s possible to adjust this script (found in the
wiki) to display te requestor information ? It mentions the creator , wich
in most cases is fine, but when our agents create a ticket on behalf of a
customer, the agent is the creator what results in the script displaying
the time but the customer is our agent.
I think this could be a nice add-on for this script, but i lack the
knowledge in doing this.

Any help would be greatly appreciated. Other suggestions for reporting
tools also.

thanks in advance,

Regards

Mayk


Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/**training http://bestpractical.com/training

We’re hiring! http://bestpractical.com/jobs