TimeWorked

I hope it is OK to cross-post this message on rt-users and rt-devel:

My boss wants me to do some reporting about the time worked on
different Tickets in different Queues.

Is it right if I assume that Tickets.TimeWorked is the sum of
Transactions.TimeTaken for the given ticket, if Tickets.TimeWorked is
not changed manually?

What I plan to do is to generate a XML-Document with a basic overview
of the tickets and the time worked on them in a given time-interval.
Any suggestions are welcome.

Regards,

Benne

Benjamin Boksa
b.boksa@sidebysite.de

side by site GmbH & Co. KG
Druckgestaltung & Webdesign

Barbarastr. 3-9 (Block 6)
D-50735 Koeln

Fon: +49 221 2790964
Fax: +49 221 2790965

http://www.sidebysite.de/

I hope it is OK to cross-post this message on rt-users and rt-devel:

My boss wants me to do some reporting about the time worked on
different Tickets in different Queues.

Is it right if I assume that Tickets.TimeWorked is the sum of
Transactions.TimeTaken for the given ticket, if Tickets.TimeWorked is
not changed manually?

What I plan to do is to generate a XML-Document with a basic overview
of the tickets and the time worked on them in a given time-interval.
Any suggestions are welcome.

Regards,

Benne

Benjamin Boksa
b.boksa@sidebysite.de

side by site GmbH & Co. KG
Druckgestaltung & Webdesign

Barbarastr. 3-9 (Block 6)
D-50735 Koeln

Fon: +49 221 2790964
Fax: +49 221 2790965

http://www.sidebysite.de/

I hope it is OK to cross-post this message on rt-users and rt-devel:

My boss wants me to do some reporting about the time worked on
different Tickets in different Queues.

Is it right if I assume that Tickets.TimeWorked is the sum of
Transactions.TimeTaken for the given ticket, if Tickets.TimeWorked is
not changed manually?

What I plan to do is to generate a XML-Document with a basic overview
of the tickets and the time worked on them in a given time-interval.
Any suggestions are welcome.

I’m working on something similar (or at least I’m meant to be, I’ve
hardly touched it yet), so I’ll let you know if I come up with anything
that might be of interest.

In our case, I need to generate a report of each person in a certain
group, and how much time they’ve spent on tickets assigned to various
queues. This is to show percentages of developers’ time spent on actual
R&D tasks, for funding and tax credit purposes.

K.

What I plan to do is to generate a XML-Document with a basic overview
of the tickets and the time worked on them in a given time-interval.
Any suggestions are welcome.

I’m working on something similar (or at least I’m meant to be, I’ve
hardly touched it yet), so I’ll let you know if I come up with anything
that might be of interest.

Hi all,

My two cents (before I started developing something similar for our
company): let’s get use of some template package.
I have some experience with http://www.template-toolkit.org,
and it’s really good. So, some common utility would be possible which
supplies the template with all neccessary data access. And the template
which is given at the input may be anything that you like:
XML, HTML, plain text…

Thus we avoid the situation that dozens of developers make their proprietary
reports, and invent the bycicle from scratch.
And such a universal tool may be included into official RT distribution.

The only problem that I can have some time for it not before
the middle of next week.

I suspect that in Mason there’s some similar toolkit, but I never
looked incide.

Cheers,
Stan

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Hi all,

My two cents (before I started developing something similar for our
company): let’s get use of some template package.

I suspect that in Mason there’s some similar toolkit.

HTML::Mason is a templating engine. I’m all for people building RT shims
for every templating engine on the planet, but folks around here are
likely to be happiest with templates they can just drop into a running
RT instance.

»|« http://www.bestpractical.com/rt – Trouble Ticketing. Free.

hi all,

how can i fill the field 'timeworked' automaticaly? anyone doing

that?

Alexandre de Medeiros Ribeiro
alexandre.medeiros@camara.gov.br
+55 (61) 3216-3772