I’m working with the rt command line tool and I recently discovered that the timestamps in the ticket history (
rt show -l ticket/XXX/history) completely ignore the timestamp format set for the user (in contrast to
rt show -l ticket/XXX where the user’s timestamp format is used). The problem with that is that the used format (
Y-m-d H:i:s) is missing the timezone (offset) modifier, which throws off the datetime calculations done with these data.
I’d like to know if there’s maybe a hidden setting I’ve missed or if that’s a bug.