Time Worked Transaction

I need to report on time spent per ticket per time period per owner.
Unfortunately, not all time transactions are recorded the same way. Is
there a simple way to record a transaction for “ALL” time deltas regardless
of the input method (email, one of the various forms).

IE. Does RT allow me to put event triggers on fields? Or, ???

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com

smime.p7s (3.28 KB)

Joel,

I have a script that does exactly this. In fact, I just need to spend
about an hour with it, and then I was planning on sharing it on the list
in the next week or two. However, if it is urgent, I can send it to you
sooner, in its current state as-is (I think it is fully functional, but
wanted to do some more testing and cleanup). Let me know.

-Fran

Joel Hartshorn wrote:

That would be very cool.

Please let me know when you have something to share. It seems there are at
least a few of us that would love to see this.

Thanks,

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.comFrom: Fran Fabrizio [mailto:fran@cis.uab.edu]
Sent: Sunday, August 16, 2009 4:30 PM
To: Joel Hartshorn
Cc: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Time Worked Transaction

Joel,

I have a script that does exactly this. In fact, I just need to spend about
an hour with it, and then I was planning on sharing it on the list in the
next week or two. However, if it is urgent, I can send it to you sooner, in
its current state as-is (I think it is fully functional, but wanted to do
some more testing and cleanup). Let me know.

-Fran

Joel Hartshorn wrote:

I need to report on time spent per ticket per time period per owner.
Unfortunately, not all time transactions are recorded the same way.
Is there a simple way to record a transaction for “ALL” time deltas
regardless of the input method (email, one of the various forms).

IE. Does RT allow me to put event triggers on fields? Or, ???

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com



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smime.p7s (3.28 KB)